There is a wealth of information on the NHS website about carers and caring. Below are some links into the site that we hope you will find useful.
- A guide to care and support
Information for carers and people who have care & support needs.
- Caring for someone
Advice on providing care, medicines etc.
- Care after hospital
Providing care for people who have been recently discharged from hospital.
- Taking a break
Caring for someone can be a full-time job - find out about accessing breaks and respite care.
- Support and benefits for carers
Caring for someone can be a full-time job - find out about accessing breaks and respite care.
Guidance, support and help with employment issues.
Advice for carers 18 or under and their entitlement to support
Contact Carers Direct
- 0808 802 0202
- Helpline Information
- Office Hours
- Lines are open 8am to 9pm Monday to Friday, 11am to 4pm at weekends. Calls are free from UK landlines.
Finance and Law
Help claiming benefits, looking after your bank balance and understanding the legal issues of caring.
- Benefits for carers
Directing carers to the benefits that can help them in their caring role
- Benefits for the under-65s
Advice and information on helping the person you look after get the benefits that they are entitled to.
Advice and information on financial support for older people with a disability or illness.
- Carer's Assement
How your benefits maybe affected after the death of the person you look after and what happens to their benefits
- Other benefits
Advice for carers and the people they are looking after on claiming a whole host of other benefits unrelated to their disability or caring
We always try to provide the best possible service for all our patients but occasionally you may feel that you need to bring a complaint to the attention of the Management Team. Please see the attached leaflet which outlines your rights when making a complaint.
Swallownest Health Centre is a Dementia Friendly practice. We have pledged to work towards providing a safe and caring environment for patients with dementia. Our first step towards this goal is providing training for all our staff so that we are all aware of the day to day problems faced by people with dementia.
We have also created this page on our website which we hope to develop as new information is obtained.
We also recognise that the people caring for people with dementia sometimes need information and support. To access information please click on the link below.
Click on the following link for fact sheets about Alzheimer's
Our Flu Campaign is now well underway, (see below regarding childrens nasal flu) All eligible Adults have been invited. if you feel you are eligible but have not received your invite please contact the Surgery. If you wish to deline your Flu jab please also inform us so we can update your records.
For 2019 we have trialled using some "drop in sessions" for flu jabs as well as bookable which so far have proved popular.
We are still working on the Housebound patients and will be getting to everyone as soon as possible.
Who is eligible for a free annual NHS Flu Vaccination?
The flu vaccine is routinely given (free of charge) on the NHS to:
- adults 65 and over
- people with certain medical conditions (including children in at-risk
- groups from 6 months of age)
- pregnant women
- children aged 2 and 3 on 31 August 2019
- children in primary school
- frontline health or social care workers
Why have your vaccination at YOUR GP Surgery?
Swallownest Health Centre supports you as our patient, and as such a flu vaccine has already been ordered (in December 2018) for all our registered patients who are eligible to receive one. Therefore if you fall within any of the eligible categories, we will actually have a vaccine with your name on (so to speak). We have to do this and assure NHS England we have enough vaccines for everyone. We have to buy the vaccines for you and we can only return limited numbers that go unused, and the rest have to paid for by the surgery. Please come to receive your vaccination with us, YOUR local GP surgery, we have bought your vaccine and want to protect you!
We operate as an independent and individual organisation, and therefore are not working in association with any other organisation in offering flu vaccines. We offer a setting where we can check your medical records and documented allergies and make sure you get the most suitable vaccine. We also have medical staff at hand, all of which help with safe administering of your vaccine.
We can offer protection for those who may be forgetful by reducing the risk of duplication in vaccines being administered
We offer a fast, efficient and friendly flu clinic service with your local surgery team (and we really enjoy our drop in flu clinic sessions, it gives us a nice break from our ‘normal’ work)
We can ensure continuity of care for our patients and carers (we know you already).
We have ordered the same vaccines as our 2018/19 Campaign, meaning that we have Quadrivalent (for under 65 years of age) and Fluad (for over 65 years of age). These are ordered via two different suppliers and deliveries are staggered. Unfortunately we are not able to control delivery dates and we (along with every practice nationally) have already been notified of a delay in manufacturing of the Quadrivalent vaccine. This will not affect our Campaign however so please do not be concerned in any way whatsoever.
We have undertaken a staff and patient survey and have taken on board comments that have been made. We endeavour to be able to continue in providing the best service that we can to our patients. We only hope that you will be able to support your local Health Centre in allowing us to deliver this to you.
Should you wish to read more regarding facts about flu and the flu vaccine, please copy and paste the link below into your browser:-
CHILDRENS NASAL FLU
Please Note: We are now in the process of inviting all eligible children for the Nasal Flu, unfortunately we are only allowed to order in stages so have to limit the number of invitations we send out at any one time. Please DO NOT contact the surgery to enquire we will be contacting the parents of Children who are eligible in due course. If your child has received theirs at school or you wish to decline please let us know so we can offer to another child.
We would like to thank you for your continued co-operation, understanding and support.
Swallownest Health Centre
This privacy notice lets you know what happens to any personal data that you give to us, or any that we may collect from or about you.
This privacy notice applies to personal information processed by or on behalf of the practice.
This Notice explains
- Who we are, how we use your information and our Data Protection Officer
- What kinds of personal information about you do we process?
- What are the legal grounds for our processing of your personal information (including when we share it with others)?
- What should you do if your personal information changes?
- For how long your personal information is retained by us?
- What are your rights under data protection laws?
The General Data Protection Regulation (GDPR) became law on 24th May 2016. This is a single EU-wide regulation on the protection of confidential and sensitive information. It enters into force in the UK on the 25th May 2018, repealing the Data Protection Act (1998).
For the purpose of applicable data protection legislation (including but not limited to the General Data Protection Regulation (Regulation (EU) 2016/679) (the "GDPR"), and the Data Protection Act 2018 (currently in Bill format before Parliament) the practice responsible for your personal data is Dr Clarke & Partners
This Notice describes how we collect, use and process your personal data, and how, in doing so, we comply with our legal obligations to you. Your privacy is important to us, and we are committed to protecting and safeguarding your data privacy rights
How we use your information and the law.
Swallownest Health Centre will be what’s known as the ‘Controller’ of the personal data you provide to us.
We collect basic personal data about you which does not include any special types of information or location-based information. This does however include name, address, contact details such as email and mobile number etc.
We will also collect sensitive confidential data known as “special category personal data”, in the form of health information, religious belief (if required in a healthcare setting) ethnicity, and sex during the services we provide to you and or linked to your healthcare through other health providers or third parties.
Why do we need your information?
The Health Care Professionals who provide you with care maintain records about your health and any treatment or care you have received previously (e.g. NHS Trust, GP Surgery, Walk-in clinic, etc.). These records help to provide you with the best possible healthcare.
NHS health records may be electronic, on paper or a mixture of both, and we use a combination of working practices and technology to ensure that your information is kept confidential and secure. Records which the Practice hold about you may include the following information;
- Details about you, such as your address, carer, legal representative, emergency contact details
- Any contact the surgery has had with you, such as appointments, clinic visits, emergency appointments, etc.
- Notes and reports about your health
- Details about your treatment and care
- Results of investigations such as laboratory tests, x-rays etc
- Relevant information from other health professionals, relatives or those who care for you
To ensure you receive the best possible care, your records are used to facilitate the care you receive. Information held about you may be used to help protect the health of the public and to help us manage the NHS. Information may be used within the GP practice for clinical Audit to monitor the quality of the service provided.
How do we lawfully use your data?
We need to know your personal, sensitive and confidential data in order to provide you with Healthcare services as a General Practice, under the General Data Protection Regulation we will be lawfully using your information in accordance with: -
Article 6, e) processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller;”
Article 9, (h) processing is necessary for the purposes of preventive or occupational medicine, for the assessment of the working capacity of the employee, medical diagnosis, the provision of health or social care or treatment or the management of health or social care systems
This Privacy Notice applies to the personal data of our patients and the data you have given us about your carers/family members.
Risk stratification data tools are increasingly being used in the NHS to help determine a person’s risk of suffering a condition, preventing an unplanned or (re)admission and identifying a need for preventive intervention. Information about you is collected from a number of sources including NHS Trusts and from this GP Practice. A risk score is then arrived at through an analysis of your de-identified information is only provided back to your GP as data controller in an identifiable form. Risk stratification enables your GP to focus on preventing ill health and not just the treatment of sickness. If necessary, your GP may be able to offer you additional services. Please note that you have the right to opt out of your data being used in this way.
The Practice may conduct Medicines Management Reviews of medications prescribed to its patients. This service performs a review of prescribed medications to ensure patients receive the most appropriate, up to date and cost-effective treatments.
The Practice is dedicated to ensuring that the principles and duties of safeguarding adults and children are holistically, consistently and conscientiously applied with the wellbeing of all, at the heart of what we do.
Our legal basis for processing For the General Data Protection Regulation (GDPR) purposes is: -
Article 6(1)(e) ‘…exercise of official authority…’.
For the processing of special categories data, the basis is: -
Article 9(2)(b) – ‘processing is necessary for the purposes of carrying out the obligations and exercising specific rights of the controller or of the data subject in the field of employment and social security and social protection law…’
Categories of personal data
The data collected by Practice staff in the event of a safeguarding situation will be as much personal information as is necessary or possible to obtain in order to handle the situation. In addition to some basic demographic and contact details, we will also process details of what the safeguarding concern is. This is likely to be special category information (such as health information).
Sources of the data
The Practice will either receive or collect information when someone contacts the organisation with safeguarding concerns or we believe there may be safeguarding concerns and make enquiries to relevant providers.
Recipients of personal data
The information is used by the Practice when handling a safeguarding incident or concern. We may share information accordingly to ensure duty of care and investigation as required with other partners such as local authorities, the police or healthcare professionals (i.e. their GP or mental health team).
How do we maintain the confidentiality of your records?
We are committed to protecting your privacy and will only use information collected lawfully in accordance with:
- Data Protection Act 2018
- The General Data Protection Regulations 2016
- Human Rights Act 1998
- Common Law Duty of Confidentiality
- Health and Social Care Act 2012
- NHS Codes of Confidentiality, Information Security and Records Management
- Information: To Share or Not to Share Review
Every member of staff who works for an NHS organisation has a legal obligation to keep information about you confidential.
We will only ever use or pass on information about you if others involved in your care have a genuine need for it. We will not disclose your information to any third party without your permission unless there are exceptional circumstances (i.e. life or death situations), where the law requires information to be passed on and / or in accordance with the information sharing principle following Dame Fiona Caldicott’s information sharing review (Information to share or not to share) where “The duty to share information can be as important as the duty to protect patient confidentiality.” This means that health and social care professionals should have the confidence to share information in the best interests of their patients within the framework set out by the Caldicott principles.
Our practice policy is to respect the privacy of our patients, their families and our staff and to maintain compliance with the General Data Protection Regulations (GDPR) and all UK specific Data Protection Requirements. Our policy is to ensure all personal data related to our patients will be protected.
All employees and sub-contractors engaged by our practice are asked to sign a confidentiality agreement. The practice will, if required, sign a separate confidentiality agreement if the client deems it necessary. If a sub-contractor acts as a data processor for Dr Clarke & Partners an appropriate contract (art 24-28) will be established for the processing of your information.
In Certain circumstances you may have the right to withdraw your consent to the processing of data. Please contact the Data Protection Officer in writing if you wish to withdraw your consent. If some circumstances we may need to store your data after your consent has been withdrawn to comply with a legislative requirement.
Some of this information will be held centrally and used for statistical purposes. Where we do this, we take strict measures to ensure that individual patients cannot be identified. Sometimes your information may be requested to be used for research purposes – the surgery will always gain your consent before releasing the information for this purpose in an identifiable format. In some circumstances you can Opt-out of the surgery sharing any of your information for research purposes.
With your consent we would also like to use your information to
We would however like to use your name, contact details and email address to inform you of services that may benefit you, with your consent only. There may be occasions were authorised research facilities would like you to take part on innovations, research, improving services or identifying trends.
At any stage where we would like to use your data for anything other than the specified purposes and where there is no lawful requirement for us to share or process your data, we will ensure that you have the ability to consent and opt out prior to any data processing taking place.
This information is not shared with third parties or used for any marketing and you can unsubscribe at any time via phone, email or by informing the practice DPO as below.
Where do we store your information Electronically?
All the personal data we process is processed by our staff in the UK however for the purposes of IT hosting and maintenance this information may be located on servers within the European Union.
No 3rd parties have access to your personal data unless the law allows them to do so and appropriate safeguards have been put in place. We have a Data Protection regime in place to oversee the effective and secure processing of your personal and or special category (sensitive, confidential) data.
Who are our partner organisations?
We may also have to share your information, subject to strict agreements on how it will be used, with the following organisations;
- NHS Trusts / Foundation Trusts
- NHS Commissioning Support Units
- Independent Contractors such as dentists, opticians, pharmacists
- Private Sector Providers
- Voluntary Sector Providers
- Ambulance Trusts
- Clinical Commissioning Groups
- Social Care Services
- NHS England (NHSE) and NHS Digital (NHSD)
- Multi Agency Safeguarding Hub (MASH)
- Local Authorities
- Education Services
- Fire and Rescue Services
- Police & Judicial Services
- Voluntary Sector Providers
- Private Sector Providers
- Other ‘data processors’ which you will be informed of
You will be informed who your data will be shared with and in some cases asked for consent for this to happen when this is required.
Computer System This practice operates a Clinical Computer System on which NHS Staff record information securely. This information can then be shared with other clinicians so that everyone caring for you is fully informed about your medical history, including allergies and medication.
To provide around the clock safe care, unless you have asked us not to, we will make information available to trusted organisations. Wherever possible, their staff will ask your consent before your information is viewed.
We consider patient consent as being the key factor in dealing with your health information.
Shared Care Records
To support your care and improve the sharing of relevant information to our partner organisations when they are involved in looking after you, we will share information to other systems. The general principle is that information is passed to these systems unless you request this does not happen, but that system users should ask for your consent before viewing your record.
We may also use external companies to process personal information, such as for archiving purposes. These companies are bound by contractual agreements to ensure information is kept confidential and secure. All employees and sub-contractors engaged by our practice are asked to sign a confidentiality agreement. If a sub-contractor acts as a data processor for Dr Clarke & Partners an appropriate contract (art 24-28) will be established for the processing of your information.
Sharing your information without consent
We will normally ask you for your consent, but there are times when we may be required by law to share your information without your consent, for example:
- where there is a serious risk of harm or abuse to you or other people;
- where a serious crime, such as assault, is being investigated or where it could be prevented;
- notification of new births;
- where we encounter infectious diseases that may endanger the safety of others, such as Meningitis or measles (but not HIV/AIDS);
- where a formal court order has been issued;
- where there is a legal requirement, for example if you had committed a Road Traffic Offence.
How long will we store your information?
We are required under UK law to keep your information and data for the full retention periods as specified by the NHS Records management code of practice for health and social care and national archives requirements.
More information on records retention can be found online at (https://digital.nhs.uk/article/1202/Records-Management-Code-of-Practice-for-Health-and-Social-Care-2016 )
How can you access, amend move the personal data that you have given to us?
Even if we already hold your personal data, you still have various rights in relation to it. To get in touch about these, please contact us. We will seek to deal with your request without undue delay, and in any event in accordance with the requirements of any applicable laws. Please note that we may keep a record of your communications to help us resolve any issues which you raise.
Right to object: If we are using your data because we deem it necessary for our legitimate interests to do so, and you do not agree, you have the right to object. We will respond to your request within 30 days (although we may be allowed to extend this period in certain cases). Generally, we will only disagree with you if certain limited conditions apply.
Right to withdraw consent: Where we have obtained your consent to process your personal data for certain activities (for example for a research project), or consent to market to you, you may withdraw your consent at any time.
Right to erasure: In certain situations (for example, where we have processed your data unlawfully), you have the right to request us to "erase" your personal data. We will respond to your request within 30 days (although we may be allowed to extend this period in certain cases) and will only disagree with you if certain limited conditions apply. If we do agree to your request, we will Delete your data but will generally assume that you would prefer us to keep a note of your name on our register of individuals who would prefer not to be contacted. That way, we will minimise the chances of you being contacted in the future where your data are collected in unconnected circumstances. If you would prefer us not to do this, you are free to say so.
Right of data portability: If you wish, you have the right to transfer your data from us to another data controller. We will help with this with a GP to GP data transfer and transfer of your hard copy notes.
Access to your personal information
Data Subject Access Requests (DSAR): You have a right under the Data Protection legislation to request access to view or to obtain copies of what information the surgery holds about you and to have it amended should it be inaccurate. To request this, you need to do the following:
- Your request should be made to the Practice – for information from the hospital you should write direct to them
- There is no charge to have a copy of the information held about you
- We are required to respond to you within one month
- You will need to give adequate information (for example full name, address, date of birth, NHS number and details of your request) so that your identity can be verified, and your records located information we hold about you at any time.
What should you do if your personal information changes?
You should tell us so that we can update our records please contact the Practice Manager as soon as any of your details change, this is especially important for changes of address or contact details (such as your mobile phone number), the practice will from time to time ask you to confirm that the information we currently hold is accurate and up-to-date.
Objections / Complaints
Should you have any concerns about how your information is managed at the GP, please contact the GP Practice Manager or the Data Protection Officer as above. If you are still unhappy following a review by the GP practice, you have a right to lodge a complaint with a supervisory authority: You have a right to complain to the UK supervisory Authority as below.
Tel: 01625 545745
If you are happy for your data to be extracted and used for the purposes described in this privacy notice, then you do not need to do anything. If you have any concerns about how your data is shared, then please contact the Practice Data Protection Officer.
If you would like to know more about your rights in respect of the personal data we hold about you, please contact the Data Protection Officer as below.
Data Protection Officer:
The Practice Data Protection Officer is Paul Couldrey of PCIG Consulting Limited. Any queries regarding Data Protection issues should be addressed to him at: -
Postal: PCIG Consulting Limited
7 Westacre Drive
It is important to point out that we may amend this Privacy Notice from time to time. If you are dissatisfied with any aspect of our Privacy Notice, please contact the Practice Data Protection Officer.
The smallest of changes to your lifestyle can make a real difference to your health, and Get Healthy Rotherham is here to help support you in making those changes.
Get Healthy Rotherham is a FREE service that helps the people of Rotherham to stop smoking, reduce their alcohol consumption, get more active, lose weight, and improve their overall health. They can also carry out an NHS Health Check to help you understand what changes you could make to help reduce the risk of you developing a health condition in the future.
They have a proven history of working with members of the public and supporting them to make positive, long term healthy changes to their lifestyles. They can support you online, by phone or in person with a dedicated Get Healthy Coach who will listen to what goals you would like to achieve and develop a personal health plan to get you there.
They're not interested in the latest fad diet, cutting out your favourite food or drink or wearing you out in the gym. Their goal is to support you to make small, proven changes that will help you to make real improvements to your health, achieve your goals and make healthy habits a long term part of your life.
Don't worry, they're not going to ask you to sign up to a contract or take up hours of your time. All they ask is that you commit to an initial assessment online or over the telephone and do your best to make the changes you want to make.
If there is any other information you need please contact them.
Get Healthy Rotherham is commissioned by Rotherham Borough Council and provided by Parkwood Healthcare and its partner organisations.
To visit the Healthwatch website and rate our service please click on the link below
Have you heard about Rotherham Gismo, the online directory of not-for-profit groups providing help and support to people living and working in the area. The site features around 600 groups offering a wide range of support services to individuals in the community. Each group has its own page to explain their aims and highlight the various services and activities they provide.
The site has information from an extensive range of groups in the area so its easy for you discover who is doing WHAT and WHERE and WHEN.
Find local groups and the range of activities they organise.
Find support services to help you, your family and friends.
Find groups which will help you keep active or learn new skills
Find a range of activities taking place in the coming weeks.
Find out how you can help others by volunteering your time.
Everybody in the world has mental health. Everyone.
Yet the fear of being judged is preventing many people from talking about it. At Chasing the Stigma we want to help remove that fear and unnecessary stigma, by using our own first-hand experiences to say ‘I have suffered. I got through it and you can too’. You are never alone.
If you need someone to talk to, please check the following link to the Hub of Hope - There's always someone to talk to who can help, even locally. If you click on 'talk' this will connect you straight through to chat online.
To find out more please click the link here https://www.itv.com/news/granada/2017-07-05/hub-of-hope-launch-of-mental-health-website-which-says-where-to-get-help/
In the unfortunate event that a person has passed away, there are three things that must be done in the first few days;
- Get a medical certificate from your GP or hospital doctor (this is necessary to register the death)
- Register the death within 5 days (8 days in Scotland). You will then receive the necessary documents for the funeral.
- Make the necessary funeral arrangements.
Register the death
If the death has been reported to the coroner (or Procurator Fiscal in Scotland) they must give permission before registering the death.
You can register the death if you are a relative, a witness to the death, a hospital administrator or the person making the arrangements with the funeral directors.
You can use the ‘Register a Death’ page on the gov.uk website that will guide you through the process. This will also explain the registration process for Scotland and Northern Ireland.
Arrange the funeral
The funeral can usually only take place after the death is registered. Most people use a funeral director, though you can arrange a funeral yourself.
Choose a funeral director who’s a member of one of the following:
These organisations have codes of practice - they must give you a price list when asked.
Arranging the funeral yourself
Contact the Cemeteries and Crematorium Department of your local council to arrange a funeral yourself.
Funeral costs can include:
- funeral director fees
- things the funeral director pays for on your behalf (called ‘disbursements’ or ‘third-party costs’), for example, crematorium or cemetery fees, or a newspaper announcement about the death
- local authority burial or cremation fees
Funeral directors may list all these costs in their quotes.
We are proud to have joined up with Rother Valley Parkrun. Come and join us on Saturday mornings from 9:00am and reap the benefits of fresh air, exercise and friendship. All for free! No appointments or prescriptions necessary.
Please click on the link for more information https://www.parkrun.org.uk/rothervalley/
What is a PPG?
A Patient Participation Group (PPG) is a patient led group of volunteers who meet regularly. It is a forum to work together with their GP practice to help plan and improve services, offering a patients or carers views on the health services available to them.
What a PPG is not!
The PPG is not a forum to deal with personal medical issues and complaints, any individual concerns should be taken to the Practice Manager. Personal medical issues should be discussed with the Doctor or Nurse who is treating that patient, and not discussed at meetings. PPG/VPPG members should not provide any medical advice to other patients. Ground rules, and codes of contact should clearly state how these issues can be handled during meetings.
The purpose of a PPG is to
- Give patients and practice staff the opportunity to meet and discuss topics of shared interest, acting as a ‘critical friend’
- Support patients to get involved, and to make suggestions about the services they receive
- Constructively consider issues and to monitor themes that emerge from patient feedback. This could be from comments, complaints, surveys; online forums and the Friends and Family Test feedback.
- Contribute to action plans and support improvements
- Support health awareness, patient education, activities and campaigns, such as healthy eating or flu vaccination events
- Help the practice reach out to less heard parts of the practice population
- As each PPG develops, they will decide together what they want to do, and each will of course be different.
- PPGs can be incredibly helpful in developing, designing and carrying out patient surveys; supporting events; and checking that patient information is understandable, both in leaflets and on the website.
A PPG is open to every patient registered with the practice; this is the only membership requirement.
We meet every 2-3 months for an hour to discuss. If you would like to come along to the meeting, or if you have any questions please contact the surgery on 0114 4333888 or email email@example.com Please refer to the meeting notes for dates of the next and future meetings.
Confidentiality & Medical Records
The practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:
- To provide further medical treatment for you e.g. from district nurses and hospital services.
- To help you get other services e.g. from the social work department. This requires your consent.
- When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.
If you do not wish anonymous information about you to be used in such a way, please let us know.
Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.
Confidentiality & Young People
All patients have the right to confidentiality and privacy regarding their conversations with health professionals and have the right be seen without parents or guardians being present. If you wish to speak to a doctor or a nurse in private plase tell them and they will make sure you are seen on your own.
Freedom of Information
Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.
Access to Records
In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.
We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception. Constructive criticism and compliments are always welcome and can be posted to the NHS Choices website by following the link.
Zero Tolerance Policy
The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.
The more you know about your pregnancy and your options, the more you are likely to feel in control. The information given here is based on The Pregnancy Book, which your midwife should give you at your first appointment.
Before you are pregnant
Your pregnancy and labour
- 37-40 weeks pregnantHow the baby develops
- 0-8 weeks pregnant
- 9-12 weeks pregnant
- 13-16 weeks pregnant
- 17-20 weeks pregnant
- 21-24 weeks pregnant
- 25-28 weeks pregnant
- 29-32 weeks pregnant
- 33-36 weeks pregnant
- 40+ weeks pregnant
- Your health in pregnancy
- Common health problems
- Antenatal care and classes
- Choosing where to have your baby
- Labour and birth
- When pregnancy goes wrong
You and your baby
General pregnancy topics
Rother Valley South
Primary Care Network (PCN)
Which Practices are a part of the Rother Valley South PCN?
Dinnington Group Practice
Kiveton Medical Centre
Swallownest Health Centre
The Village Surgery
What is a Primary Care Network?
A Primary Care Network consists of groups of general practices working together with a range of local providers, including across Primary Care, community services, social care and the voluntary sector, to offer more personalised, coordinated health and social care to their local populations. Networks will normally be based around natural local communities typically serving populations of at least 30,000 and not tending to exceed 50,000.
They should be small enough to maintain the traditional strengths of general practice but at the same time large enough to provide resilience and support the development of integrated teams.
Rother Valley South PCN
Rother Valley South PCN have a collective patient population circa 57,000 and we believe we are the optimum size to enable us to continue to work effectively together and improve patient services and health outcomes.
What are PCN's designed to do?
Primary Care Networks will provide proactive, coordinated care to their local population, in different ways to match different people's needs, with a strong focus on prevention and personalised care. This means supporting patients to make informed decisions about their own health and care and connecting them to a wide range of statutory and voluntary services to ensure they can access the care they need first time.
Networks will also have a greater focus on population health and addressing health inequalities in their local area, using data and technology to inform the delivery of population scale care models.
Primary Care Networks will also help ensure that the NHS designs support and services to get the best possible value out of their funding for their local communities.
We will be working alongside :-
- Clinical Pharmacists
- Social Prescribers
to deliver a holistic approach to healthcare, with a strong focus on prevention and personalised care.
- To work at scale, efficiently and effectively in order to deliver Primary Health Care to the patients registered with each member Practice.
- To deliver New Models of Care, incorporating the GP Five Year Forward View, 10 high impact actions to release capacity in general practice.
- To develop a suitably qualified skill mixed workforce fit to take the NHS into 2020 and beyond
- To listen to the views of our patient population in order to provide the most appropriate access to services.
- To work together to ensure we provide good care for both patient and staff whilst continuing to maintain the independence and individuality of each practice.
NB For the foreseeable future there will be no changes to practice staff and their current roles. Staff and patients are an invaluable and important part of this process and will be kept informed and involved at all times. Practices will continue to operate as they do currently and patients may see some changes. Patients will be kept informed of any changes at all times.
DATA PROTECTION - GDPR
During the course of our work we may share your information with these practices and health care organisations / professionals. We will only share this information where it relates to your direct healthcare needs.
When we do this, we will always ensure that appropriate agreements are in place to protect your information and keep it safe and secure. This is also what the Law requires us to do. If you would like to see the information the PCN holds about you please contact the Practice Data Protection Officer
Any other queries on the PCN can be directed to the Practice Manager at the surgery or contact the PCN Clinical Director, Dr T J Douglas, GP Partner, Dinnington Group Practice
Risk Profiling: how your NHS records are used
This practice is taking part in a new NHS service that helps your family Doctor (GP) to spot whether you need more help to manage your health. The service is called "risk profiling".
Using information from your health records, a secure NHS computer system will look at any recent treatments you have had in hospital or at this surgery, and any existing health conditions that you have, and alert your Doctor to the likelihood of a possible future hospital admission. The clinical Risk Stratification in General Practice team at the surgery will use the information to help you get early care and treatment where it is needed. The information will be seen only by qualified health workers involved in your care. NHS security systems will protect your health information and patient confidentiality at all times.
If you don't want your information being used in this way, or have any other concerns, please contact Miss Sarah Buckley, Practice Manager (firstname.lastname@example.org)
There is a new Central NHS Computer System called the Summary Care Record (SCR). It is an electronic record which contains information about the medicines you take, allergies you suffer from and any bad reactions to medicines you have had.
Why do I need a Summary Care Record?
Storing information in one place makes it easier for healthcare staff to treat you in an emergency, or when your GP practice is closed.
This information could make a difference to how a Doctor decides to care for you, for example which medicines they choose to prescribe for you.
Who can see it?
Only healthcare staff involved in your care can see your Summary Care Record.
How do I know if I have one?
Over half of the population of England now have a Summary Care Record. You can find out whether Summary Care Records have come to your area by looking at our interactive map or by asking your GP
Do I have to have one?
No, it is not compulsory. If you choose to opt out of the scheme, then you will need to complete a form and bring it along to the surgery. You can use the form at the foot of this page.
For further information visit the NHS Care records website