Dr R C Earl (m)
There is currently an Advanced Nurse Practitioner (ANP), working at the Health Centre alongside the GP's, as part of the multidisciplinary team. ANP's are experienced registered nurses who are qualified to Masters level.
ANP's are able to see a broad range of patients, with a wide range of minor ailments such as skin conditions, indigestion, chest infections- a comprehensive list of which can be accessed here. They also assist with triage and monitoring of long-term conditions. As an ANP they are able to assess patients and according to the findings may independently prescribe appropriate medications, request further investigations such as blood tests, x-rays and scans and refer to other specialities or admit patients to hospital as required.
ANP's undertake home visits which are strictly for housebound patients only. Please be mindful that several patients can be seen at the surgery in the time it takes to do one home visit and daily surgery emergency appointments are available. This will allow GPs to deal more effectively with patients seen at the surgery.
The Practice Nurse role includes:
- Long Term health condition clinics, including diabetes, asthma, COPD and Heart disease
- Treatment room clinics encompassing, cervical screening, immunisations, wound care, travel advice. Contraception checks and health promotion
- Nurse telephone triage
Our Healthcare Assistant role includes:
- Some Injections
- Blood pressure checks
- Hypertension clinics
- INR Clinics
- Basic wound care
The Practice Manager is involved in managing all of the business aspects of the practice such as making sure that the right systems are in place to provide a high quality of patient care, human resources, finance, patient safety, premises and equipment and information technology. The Practice Manager supports the GPs and other medical professionals with delivering patient services and also helps to develop extended services to enhance patient care. Comments and Complaints are dealt with by the Practice Manager – here is a form to download for completion and submission.
Miss Sarah Buckley (f)
Patient Service advisors provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and actively signpost you to the right person depending on your health issue or query. Patient Service Advisors make most of the patient appointments with the GPs and Nurses. They also perform other important tasks such as issuing repeat prescriptions and dealing with prescription enquiries, dealing with financial claims, dealing with patient records and carrying out searches and practice audits. They have been asked by the GP Partners to ask patients the reason for their call, so that they can be seen by the most appropriate person, who may not always be a GP or Clinician.
Our Medical Secretary team are mainly responsible for referring our patients to Secondary Care at the GP’s request, this is undertaken electronically via the Electronic Referral System (ERS). Everyday tasks also include the processing incoming and outgoing correspondence; dealing with patient and GP queries, and liaising with the hospital. Secretaries interact with patients via telephone and face to face within the surgery.