We have made the decision to relocate our prescription post box to upstairs in our waiting area. We know that this decision won’t be popular with all our patients, however we have done this for the following valid reasons:-

• Patient safety with regards to GDPR. The front of the building was recently vandalised and therefore by moving it, we are protecting confidential patient information we have.
• We have monitored the time it is taking our staff to collect prescriptions several times a day, and unfortunately, we are unable to spare this time. Our workload is prioritised to answer the telephones and provide service to the reception desk wherever possible.
• As a practice, we are fully committed to the sustainability and reduction of our carbon footprint. We have signed up to being a ‘Greener Practice’ and will continue to work with both our staff and patients to improve our carbon footprint. We would encourage patients to sign up to online access wherever possible. https://swallownesthealthcentre.co.uk/prescriptions-2/