14/05/2020 – Update during Covid-19

We would like to thank you for your support, understanding and patience during these difficult times. We all need to continue to follow Government advice to ensure that we don’t create a further peak. We would kindly ask that you follow the important information in the details below:-

  • We are continuing with telephone and video consulatations for now and the clinician will advise during this should you need to attend in person.
  • If you are asked to attend the Health Centre, please do not arrive earlier than you need to as we need to ensure there are as few people in the building as possible please.
  • Please attend alone wherever possible.
  • Please wear a mask or face covering to protect you and our staff. Please find the Government link showing you how to make one https://bit.ly/2T3uUdf
  • Please kindly bring your own hand sanitiser as we do not have sufficient supplies.
  • With regards to shielding patients – Government guidance is that you should be shielding currently until 30th June. If you wish to return to work any sooner, you will need to discuss this with your employer. This is not our decision to make. Please follow Government guidance here https://bit.ly/3byOIeO
  • We have started planning on how we can make a phased return to our clinics and appointments. These discussions are being made with careful consideration for all. We are trying to prioritise based on RCGP guidance and we would kindly ask that you respect the decisions that are made.

We will update you with further information as soon as we are able.

Thank you and stay safe!

17/04/2020 – Updated consultations via telephone/video and general communications

We hope you are all coping during these strange and surreal times. As you are aware we have reduced footfall to protect you and our staff. We are consulting using different methods at present; these include telephone and video consultations. Please watch the short video attached to find out more about how this works from a patients point of view.


It is of the utmost importance during normal times that we have the correct contact details for you so that we can communicate with you effectively to continue to care for you as best we can.

Please update your contact details on the link below, or check with us when you call us that we have the right number for you. https://www.mysurgerywebsite.co.uk/secure/cod.aspx…

Along with other changes we have made in light of the Covid pandemic; we are trying to communicate with our patients in different ways. These may include sending documents via text. Please see the link below for how this works.

Thanks again to you all for your support and understanding.

16/04/2020 – Scam telephone calls

Please note that although our clinicians are calling patients to care for them during this worrying time, and particularly those patients who are shielding; we would never discuss financial issues with our patients, unless to signpost for genuine support information for them. We have been made aware that one of the numbers calling is 0114 5534088. If we call our patients, our number will show up, unless a clinician is calling from their own phone, in which case the number would be withheld. Please take extra care and be vigilant at all times. Stay safe.

7/04/2020 – Coronavirus Update

Help for Vulnerable Residents:-

Do you need support during the covid-19 outbreak?

If you, or someone you know of, are living alone, vulnerable and have no one else to help with basic tasks, then the Rotherham Heroes volunteers are here to help.

The Rotherham Heroes Volunteer Programme is a borough-wide volunteer programme, coordinated by Voluntary Action Rotherham and Rotherham Council, to help vulnerable people across Rotherham during the Coronavirus outbreak.

For more details see the link https://www.rotherham.gov.uk/emergencies-1/coronovirus/2 or Goodsam on the details here https://www.goodsamapp.org/about

Video consultation:-

As we are restricting the number of face to face appointments, we are undertaking telephone consultations as well as video consultations. To find out more about how these work, please click the link. https://youtu.be/DI2rvhcAaIw

Easter Bank Holidays

Please note that as a result of Covi-19 and the ever increasing pressure on the NHS over the weeks to come, we are open as usual on Good Friday and Easter Monday.

31/03/2020 – Coronavirus Update

Dear Patients,

We understand that a lot of you have many questions and queries with regards to the evolving situation with Covid-19. To try to help with these we have created this “frequently asked questions” section of our website.

This is the best advice we can give you at this time and we hope it is useful. Please do take a look at it before you call the surgery. We will aim to regularly update this section.

For more information you can find the official government Covid-19 guidance here.

Best wishes,

All the team at Swallownest Health Centre


I am now self-isolating do I need a sick note from the GP?

No you do not. You can self-certify by using the official government isolation note which you can access here.

I think I’m high risk so should I go to work?

You can find the official government criteria for self-isolation here. If you do not fit any of these criteria but feel that you should not be travelling to work then you should discuss this openly with your employer. This is a decision you have to make together with your employer. We as your GP cannot make this decision for you.

My employer wants a letter from my GP to prove I have a medical condition?

This is not necessary but if your employer is insistent then we can send you a text outlining your medical conditions to show them.

I need a prescription but I can’t get into the surgery? 

You can sign up to the Rotherham Health App https://rotherhamhealthapp.com/users/sign_in Verification has been made even easier now with the NHS login with no need to attend the practice!

We are sending all our prescriptions electronically to the pharmacies. If you have not already signed up for electronic prescribing you will be asked to do so. If a pharmacy closes because of staff shortages or illness we will direct your prescriptions to another site. If you are staying at home a well family member or friend can collect your prescriptions for you and the local pharmacies are doing home deliveries where possible.

I am self-isolating for 3 months so can I order 3 months’ worth of prescriptions?

We are sorry but we cannot issue 3 months’ worth of medication or supplies will quickly run out. Please order your medication every month as you normally would.

I want to order an inhaler in case I become unwell?

We are only issuing inhalers to patients who have used one in the last 12 months. If this is not you then please do not ask for inhalers on prescription as we need to supply them to the patients that do need them.

Do I need a rescue pack of antibiotics?

We will not be issuing rescue packs of antibiotics or steroids at this time. If you develop a cough or a fever call 111 and if you are directed back to the surgery we will give you the most appropriate treatment.

My implant or coil has run out and I can’t get it changed. What should I do about my contraception?

We have had new guidance which tells us that the implant will work for 4yrs instead of 3yrs and the Mirena coil for 6yrs instead of 5yrs. So if you are within this time frame then do not worry. If you have a Copper coil or any other coil that has run out then do not rely on this for contraception and please use condoms. We can issue a prescription for the contraceptive pill whilst you have the coil/implant insitu for additional protection. If you are still worried and want alternative contraception then arrange to speak to a nurse or GP.

I am due my DEPO. Can I still have it?

We are not booking any new DEPO injections at present. Please contact the surgery and arrange to speak to a nurse or GP for advice so we can offer you alternative contraception.

I’m due a smear. Will it go ahead?

We are only continuing with high risk urgent smears that need to be repeated within 6 to 12 months and will arrange these in the usual way. All routine smears will stop for the time being.

Can I still have my routine injections – e.g. flu, pneumococcal, shingle, travel vaccinations?

We will continue with flu and pneumococcal injections and arrange them in the usual way. Any other routine injections will be stopped.

My baby is due their immunisations. Will these still go ahead?

Yes, we continuing with all baby immunisations and will arrange them in the usual way.

I need my ears syringed what should I do?

We are not doing any ear syringing so please use olive oil or arrange this yourselves through a high street provider e.g. Boots.

My routine blood test has been cancelled. What should I do?

For the time being we are having to cancel all routine blood tests. Only patients that need urgent blood tests will be invited to the surgery. We will book you an appointment for an urgent blood test if it is needed.

The hospital has cancelled by scan / appointment. What can I do?

All the local hospitals are cancelling routine investigations and appointments. You may find you are offered an appointment by phone instead. If your investigation or appointment has been cancelled then all you can do is wait.  The hospital will re-book the appointment when the current situation changes. If you do not hear anything from the hospital at that point then chase them up. The hospital will be able to help you re-book your appointment not us. In the meantime if there is anything you feel we can do while you wait then please do give the surgery a call.

All of this is making me feel really worried / anxious / stressed. Is there anything I can do to help myself feel better?

This is a very difficult time for everyone and it is quite normal to feel like this. We have created a list of resources to help you with your well-being so please have a look at these on the below attachment.

Well being resources for all

I am unsure if I should isolate for 12 weeks?

Please find below a link to the Government guidance. This guidance covers the whole of the UK population and not just those who have been sent a letter by the government.


The primary purpose of the letter sent by the government is to identify the 2% of the UK population who are at critical risk of infection. The remaining 98% are still at risk and need to manage this risk alongside their employer.

You can decide if you need to self-isolate and discuss with your employer. In the first instance your employer should offer you remote working. If this is not possible then you will need to consider whether you fall into the furloughed employee category – https://www.gov.uk/guidance/check-if-you-could-be-covered-by-the-coronavirus-job-retention-scheme

Because you are well enough to work, however unable to attend work because of the risk of contracting Corona virus, we are unable to offer a fit note to cover this period. You will need to work with your employer to resolve this situation.

If you suspect that you have the Coronavirus or…

If you or another person in your household develops ANY of these symptoms:-

a fever, cough, runny nose, sore throat or difficulty breathing

Please do not leave your home and self isolate for 7 days.

27/03/2020 – Staffing Update!

Dear All,

During these times of great uncertainty, we are very pleased to bring some good news to you all. We are very proud to have recently employed 4 new salaried GP’s as follows:-

  • Dr Holly Wild who started 24th March will be working Tuesday and Friday each week
  • Dr Cathy Evans who is starting 30th March will be working Monday, Wednesday and Thursday each week
  • Dr Debbie Curran who is starting 27th April will be working Monday, Tuesday morning, Wednesday and Thursday each week
  • Dr Janet Chelliah who is starting 1 May will be working Wednesday morning and Friday each week

We hope you will be as pleased as we are and welcome them to our Team at Swallownest Health Centre.

20/3/2020 – Coronavirus Update

If you are advised to isolate, please STAY AT HOME. Do not come to the Health Centre.

Please note that the outer door is open, the inner door is locked. The prescription box has been relocated so that it can be accessed. Please write your mobile phone number and a pharmacy that you wish to collect from on the back.

Please sign up to the Rotherham Health App wherever possible. We will call you with regards to identification.

If you have been asked to monitor your blood pressure, please can you purchase your own machine.

Lloyds pharmacy is a separate entity to us; please don’t call us with queries relating to them.

Please check up to date official guidance, including how to get an isolation note to give to your employer



18/3/2020 – Coronavirus Update

Swallownest Health Centre - Operational Changes from Thursday 19th March

Dear Patient,

Due to the predicted escalation of Coronavirus/Covid 19, and after working through the advice from National Health guidance, we have had to make some difficult decisions about how we operate over the coming weeks.

Whilst we appreciate that there are no confirmed cases in our Health Centre, we have decided that our response should be done early, in a planned way, rather than having to react to a worst case scenario.

Our priority at this time is to protect our patients, protect our staff and maintain the integrity of the service we offer to ensure that as far as possible we can continue to care for our patients. This will unfortunately come at the expense of making changes to the way that we operate. It is being done for the greater good of everyone but we apologise for any inconvenience it may cause and we hope that you understand the reasons for this decision.

From Thursday 19th March 2020, the main doors to Aston Joint Community Centre in which Swallownest Health Centre is based have closed.  We need to reduce footfall and will be undertaking as much as we can via a telephone consultation. We need to prioritise urgent and essential over routine care during this difficult time. This may mean that some appointments will be cancelled. Patients with existing pre-booked appointment will be contacted prior to their appointment.

We are not alone in our decision; many other surgeries have made similar changes.

Please can we make a plea to you not to call the Health Centre if it is not essential. We have a limited amount of phone lines and our clinicians need these to be able to contact patients.

We are only allowing people in who have been screened for an appointment or have been invited in by a clinician. Please note that you will need to press the button on the door entry system. Please can we ask that you attend alone. Relatives/friends will be asked not to enter the building wherever possible.

Please can you kindly help us by sharing this information with family and friends who may not be aware.

Please see the information below and how it may affect you:-

Prescription requests: We are encouraging patients to sign up online via the Rotherham Health App so that these can be completed electronically. https://rotherhamhealthapp.com/splash

If you still have paper prescriptions, please write your nominated pharmacy and your up to date mobile number on the back. Please note that the box has been relocated to the inner door for access. Please provide your own hand gel as we have limited supplies.

Prescription collections: Any prescriptions we already have we will allow collection, all new requests will only be sent directly to the pharmacy.

New registrations: Please download forms from our website online and send them via the website.

Fit (Sick) Notes: Please follow Government guidance regarding this https://www.nhs.uk/common-health-questions/caring-carers-and-long-term-conditions/when-do-i-need-a-fit-note/

We will continue to update our webpage and social media platforms with any further updates

Please refer to the following link for up to date information on coronavirus https://www.nhs.uk/conditions/coronavirus-covid-19/

Please note we do not have the resources to respond to any questions via our Social Media Platforms.

Thank you for your support and understanding.

Stay safe.

Swallownest Health Centre.

16/3/2020 – Coronavirus Update

We currently have no cases of Covid-19

We have re-evaluated our operational situation today

If you are suffering from either a new continuous cough or a high temperature, please self-isolate for 7 days. Please do not come to the Health Centre. Please cancel your appointment and re-book when you are able to.

We are continuing to see patients, all of whom will be screened by a nurse before entering the building. If your symptoms are respiratory, we will ask you to go home and you will be contacted by a clinician.

Please understand that we may need to cancel/re-arrange some appointments.

Please sign up to the Rotherham Health App if you are able. See our website for details.

If you are currently requesting a prescription in person please write on the back your current mobile no and nominate a pharmacy for you to collect from, rather than collecting from us.

Please check our website for updates www.swallownesthealthcentre.co.uk

Update your details by completing the form https://www.mysurgerywebsite.co.uk/secure/cod.aspx?p=C87008

Please bear with us during this evolving process.

Thank you.