October 2022 Events 03/10/2022

OCTOBER

9th-15th October, Baby Loss Awareness Week

www.babyloss-awareness.org

10th October, World Mental Health Day

www.mentalhealth.org.uk/get-involved

15th October, World Hygiene Day

https://www.who.int/campaigns/world-hand-hygiene-day/2021

20th October, World Osteoporosis Day

www.worldosteoporosisday.org

30th October - 6th November,  International Brain Tumour Awareness Week

www.theibta.org/awareness-raising

 

Breast Cancer Awareness Month

www.breastcancernow.org

ADHD Awareness Month

https://add.org/

Stoptober

https://www.nhs.uk/better-health/quit-smoking/

Sober October

https://www.gosober.org.uk/

Re-design of Appointment System 03/10/2022

 

Dear Patients,

We have been listening to your feedback and understand how important access to appointments and continuity of care are for our patients. Therefore, we have invited NHS England’s Time for Care team to help the process and provide support and an objective oversight. This also brings a wealth of experience of other practices nationally and allows us to work in collaboration with them.  By signing up to The Accelerate Programme, we are currently in the process of re-designing our appointment system, to hopefully improve both of these over the next few weeks.

What happens when you phone for an appointment?

We have made huge improvements to our telephone system. Our call queue holds a maximum of 15 calls at any one time. Our call reports confirm that we are currently answering our calls on average under 10 minutes.

Our Patient Service Advisors are experienced and trained to help you get the right help from the right person at the right time. When you call to book an appointment, they have been tasked with asking you a series of questions in order to:

  • Direct you to see the most appropriate healthcare professional
  • Ensure you are dealt with as efficiently as possible
  • Ensure that we have the most up to date details for you, which will help us to provide the best healthcare that we can for you
  • Help our clinicians to prioritise those in need of urgent care

By working with our Patient Service Advisor team, we can make sure you get seen at an appropriate time that works for you. They will frequently speak to the Drs in the practice to make sure they are directing your query correctly.

If your problem is not urgent or an emergency, we will talk to you about the next available appointment that is convenient for you.

Other Services

Remember our practice is not just about the Drs we have an ever-increasing number of services that may be able to help with your query, for example the team can connect you with:

Local pharmacy (the pharmacist will contact you direct)

First Contact Physio

Appointment with the Nurse, Healthcare assistant or Practice Pharmacist

Emergency Dentist

Podiatry

Sexual Health Clinic

Physician Associate

Health & Wellbeing Coach

Social Prescribing Link Worker

Minor Eye Clinic

IAPT

Self-care

You will find more information with regards to these services on our website.

We really want to work with you to provide you with the best possible service, if you would like to provide us with any feedback we would welcome you to join our Patient Group (PPG). Please click the link to be redirected to our General Information page from here if you open the PPG section you can find all the details there.

Flu Campaign 2022/23 12/09/2022

 

Flu Campaign 2022/23

Information about flu vaccine supplies.

People who are most at risk from the complications of flu are recommended to get a flu vaccine every year. This winter it is especially important with flu and coronavirus (COVID-19) both in circulation. Research shows that if you get both at the same time you may be more seriously ill.

Vaccine administering is restricted to patients who are eligible only. Please refer to the Government link here to find out more https://www.gov.uk/government/publications/flu-vaccines-for-the-current-season/flu-vaccines-for-the-2022-to-2023-season#eligible-groups

The eligible groups are as follows (in line with Government guidance)

  • aged 2 and 3 years on 31 August 2022
  • school aged children (all primary school aged children (reception year to year 6) and eligible secondary school aged children)
  • those aged 6 months to under 50 years in clinical risk groups
  • pregnant women
  • Healthy 50 to 64-year olds (Strict guidance is that this cohort will not be offered this until after 15 October 2022)
  • all those aged 65 years and over
  • those in long-stay residential care homes
  • carers / in receipt of carer’s allowance / or main carer of an older or disabled person
  • close contacts of immunocompromised individuals
  • frontline health and social care staff

Why should I have my flu vaccine at my GP? Swallownest Health Centre supports you as our patient, and as such a flu vaccine has already been ordered (in September 2021) for all our registered patients who are eligible to receive one. Therefore, if you fall within any of the eligible categories, we will actually have a vaccine with your name on (so to speak). We have to do this and assure NHS England we have enough vaccines for everyone. We have to buy the vaccines for you and we can only return limited numbers that go unused, and the rest have to paid for by the surgery. Please come to receive your vaccination with us, YOUR local GP surgery, we have bought your vaccine and want to protect you!

We operate as an independent and individual organisation, and therefore are not working in association with any other organisation in offering flu vaccines. We offer a setting where we can check your medical records and documented allergies and make sure you get the most suitable vaccine. We also have medical staff at hand, all of which help with safe administering of your vaccine.

We can offer protection for those who may be forgetful by reducing the risk of duplication in vaccines being administered

We offer a fast, efficient and friendly flu clinic service with your local surgery team (and we really enjoy our drop-in flu clinic sessions, it gives us a nice break from our ‘normal’ work)

We can ensure continuity of care for our patients and carers (we know you already).

How do I make my appointment? We don’t add clinics to our clinical system until our vaccines have been delivered and are in our fridges. At which point we will add and will be sending out text messages where you can click on the link to book an appointment. You don’t need to be signed up to online access to do this. We did last year, and it was a success and also eases any burden on our phone lines. Please note that we will not send text messages to everyone at once. We will do this in stages in line with our clinics available, so please be patient.

Can I make a call or visit the health centre to book an appointment for my flu vaccine? Yes you can, we would recommend that you contact us after 2pm if you need to call to book, as our phone lines are quieter at this time. Please note that appointments will not all be added at once, we will be adding in stages whilst we monitor our stock, staffing and other duties. We will do our best to provide a variety of appointments including early morning and later afternoons to support patient access. We are looking to have 2 weekend dates also.

I have an appointment at the Health Centre for something else, can I have my vaccine whilst I am there? Yes of course if the clinician has the time and if you are eligible. Please check with the clinician.

What will happen when I arrive? Please prepare by removing any coats or jumpers. This will make the process easier and quicker for all.

How is this different to normal? We are conducting our flu clinics the way that we have the last couple of years, as this has worked really well for us and our patients. We will be having 2 weekend dates (TBC) and we will also have a variety of appointments during the day with Healthcare Assistants.

What do I need to do? We would recommend that you wear a face mask to protect any vulnerable patients and staff, ensure you wash your hands before and after, DO NOT attend if you or a close contact have symptoms or have had contact with a suspected/confirmed case of Covid.

What about car parking? To ease the pressure in the car park, if you are able to walk to the centre, we would strongly advise you to.

How long will it take? Appointments are very quick, and you will be asked a couple of questions by the clinician to enable them to know if you are ok to have the vaccine.

Will I just be offered my flu vaccination? We are unable to offer covid vaccinations here, however we can confirm that they are being offered at Anston, amongst many other sites. Appointments for these are available on the National Booking Service https://www.nhs.uk/conditions/coronavirus-covid-19/coronavirus-vaccination/book-coronavirus-vaccination/  Please note that you are able to have Covid and flu vaccinations on the same day as it is completely safe. We would also be able to offer you the pneumonia vaccine if you are eligible and haven’t already had it. https://www.nhs.uk/conditions/vaccinations/pneumococcal-vaccination/

We regularly contact patients with regards to pneumonia and also shingles vaccines. We do not administer shingles vaccines with our flu vaccines.

What do I do after I’ve had my vaccination? Following your vaccine, you should be able to leave immediately.

Not eligible for NHS flu vaccination? Unfortunately, we are not able to give flu vaccinations to patients who are not eligible under the NHS programme. However, you are able to pay get the flu vaccination at a pharmacy.

Housebound patients

We have a team who will be supporting us in our housebound flu vaccines. You do not need to do anything to trigger your flu vaccination.  You will be contacted by the team who will be administering these. These will begin in September. Your GP knows which patients are housebound.

Childrens Nasal Flu

Please note that we are shortly be inviting all eligible children for  the Nasal Flu, unfortunately we are only allowed to order in stages so have to limit the number of invitations we send out at any one time.  Please DO NOT contact the surgery to enquire we will be contacting the parents of Children who are eligible in due course. If your child has received theirs at school or you wish to decline, please let us know so we can offer to another child.

Should you wish to read more regarding facts about flu and the flu vaccine, please copy and paste the link below into your browser https://www.nhs.uk/conditions/vaccinations/flu-influenza-vaccine/

We would like to thank you for your continued co-operation, understanding and support.

Swallownest Health Centre

Monday 19th September – Funeral Plans and Arrangements for Primary Care Bank Holiday

 

Everyone at Swallownest Health Centre has been deeply saddened by the passing of Her Majesty Queen Elizabeth II. She was greatly respected and admired by all. Our heartfelt condolences go out to King Charles III and the entire Royal Family.

The government has confirmed that Monday 19th September will be a bank holiday following the death of Her Majesty Queen Elizabeth II and the activation of arrangements relating to her lying in state and subsequent funeral.

With regards to this, please be advised that we will be cancelling all appointments that are currently booked on Monday 19th September. This will be done via a text message where possible as unfortunately we don’t have the capacity to call everyone booked in individually. Please  accept our apologies for any inconvenience caused.

Swallownest Health Centre

September 01/09/2022

 

National Blood Cancer Awareness Month

www.bloodcancer.org.uk

Urology Awareness Month

www.theurologyfoundation.org

6th-12th September, Organ Donation Week

www.organdonation.nhs.uk

6th-12th September, Know Your Numbers Week

www.bloodpressureuk.org

10th September, World Suicide Prevention Day

www.iasp.info

13th September, World Sepsis Day

www.worldsepsisday.org

21st September, World Alzheimer Day

www.alzheimers.org.uk

23rd-30th September, National Eye Health Week

www.visionmatters.org.uk

Diabetes Event 23/08/2022

Do you have diabetes, and want to use your experience to shape services?

Whilst there has been some improvement in diabetes care, Rotherham still has worse outcomes and spends more on diabetes care than other areas. We would therefore like to invite you to a Diabetes Summit to consider what we next do in relation to diabetes care.

The summit will take place on Thursday 29th September 1:30 pm- 5:00 pm at New York Stadium, Rotherham United Football Club, S60 1FJ

Registration is at 1:15 pm, so the event can begin at 1:30 pm, and light refreshments will be provided

The event is open to a variety of staff across all elements of the care pathwayand also to people with diabetes. 

Places on the event MUST be booked in advance, to book a place  please contact Natasha [email protected].

The agenda is not firm as yet but the draft is as follows:

  • Opening from Sophie Holden (GP lead for diabetes)/Stuart Lakin (Head of Medicines Management) re. our current outcomes
  • Regional/national view of diabetes care
  • Wakefield model – Dinesh Nardy or Ryan D’Costa
  • Table work (why care is not improving, what works in Super 6, what doesn’t, where should diabetes care be supported)
  • Next steps