NHS Digital Data Collection from the Practice

The NHS needs data about the patients it treats to plan and deliver its services and to ensure that care and treatment provided is safe and effective. The General Practice Data for Planning and Research data collection will help the NHS to improve health and care services for everyone by collecting patient data that can be used to do this. For example patient data can help the NHS to:

• monitor the long-term safety and effectiveness of care
• plan how to deliver better health and care services
• prevent the spread of infectious diseases
• identify new treatments and medicines through health research

GP practices already share patient data for these purposes, but this new data collection will be more efficient and effective.

This means that GPs can get on with looking after their patients, and NHS Digital can provide controlled access to patient data to the NHS and other organisations who need to use it, to improve health and care for everyone.

Contributing to research projects will benefit us all as better and safer treatments are introduced more quickly and effectively without compromising your privacy and confidentiality.

NHS Digital has engaged with the British Medical Association (BMA), Royal College of GPs (RCGP) and the National Data Guardian (NDG) to ensure relevant safeguards are in place for patients and GP practices.

NHS Digital purposes for processing patient data

Patient data from GP medical records kept by GP practices in England is used every day to improve health, care and services through planning and research, helping to find better treatments and improve patient care. The NHS is introducing an improved way to share this information - called the General Practice Data for Planning and Research data collection.

NHS Digital will collect, analyse, publish and share this patient data to improve health and care services for everyone. This includes:

• informing and developing health and social care policy
• planning and commissioning health and care services
• taking steps to protect public health (including managing and monitoring the coronavirus pandemic)
• in exceptional circumstances, providing you with individual care
• enabling healthcare and scientific research

Any data that NHS Digital collects will only be used for health and care purposes. It is never shared with marketing or insurance companies.

What patient data NHS Digital collect

This collection will start from 1 July 2021. Patient data will be collected from GP medical records about:

• any living patient registered at a GP practice in England when the collection started - this includes children and adults
• any patient who died after the data collection started, and was previously registered at a GP practice in England when the data collection started

We will not collect your name or where you live. Any other data that could directly identify you, for example NHS number, General Practice Local Patient Number, full postcode and date of birth, is replaced with unique codes which are produced by de-identification software before the data is shared with NHS Digital.

This process is called pseudonymisation and means that no one will be able to directly identify you in the data. The diagram below helps to explain what this means. Using the terms in the diagram, the data we collect would be described as de-personalised.

Image provided by Understanding Patient Data under licence.

NHS Digital will be able to use the same software to convert the unique codes back to data that could directly identify you in certain circumstances, and where there is a valid legal reason. Only NHS Digital has the ability to do this. This would mean that the data became personally identifiable data in the diagram above. An example would be where you consent to your identifiable data being shared with a research project or clinical trial in which you are participating, as they need to know the data is about you.

More information about when we may be able to re-identify the data is in the who we share your patient data with section below.  

The Data NHD Digital collect

We will only collect structured and coded data from patient medical records that is needed for specific health and social care purposes explained above.

Data that directly identifies you as an individual patient, including your NHS number, General Practice Local Patient Number, full postcode, date of birth and if relevant date of death, is replaced with unique codes produced by de-identification software before it is sent to NHS Digital. This means that no one will be able to directly identify you in the data.

NHS Digital will be able to use the software to convert the unique codes back to data that could directly identify you in certain circumstances, and where there is a valid legal reason. This would mean that the data became personally identifiable in the diagram above. It will still be held securely and protected, including when it is shared by NHS Digital. 

NHS Digital will collect

• data on your sex, ethnicity and sexual orientation
• clinical codes and data about diagnoses, symptoms, observations, test results, medications, allergies, immunisations, referrals and recalls, and appointments, including information about your physical, mental and sexual health
• data about staff who have treated you

More detailed information about the patient data we collect is contained in the Data Provision Notice issued to GP practices.

NHS Digital Does not collect.

• your name and address (except for your postcode in unique coded form)
• written notes (free text), such as the details of conversations with doctors and nurses
• images, letters and documents
• coded data that is not needed due to its age – for example medication, referral and appointment data that is over 10 years old
• coded data that GPs are not permitted to share by law – for example certain codes about IVF treatment, and certain information about gender re-assignment

Opting out of NHS Digital collecting your data (Type 1 Opt-out)

If you do not want your identifiable patient data (personally identifiable data in the diagram above) to be shared outside of your GP practice for purposes except for your own care, you can register an opt-out with your GP practice. This is known as a Type 1 Opt-out.

Type 1 Opt-outs were introduced in 2013 for data sharing from GP practices, but may be discontinued in the future as a new opt-out has since been introduced to cover the broader health and care system, called the National Data Opt-out. If this happens people who have registered a Type 1 Opt-out will be informed. More about National Data Opt-outs is in the section Who we share patient data with.

NHS Digital will not collect any patient data for patients who have already registered a Type 1 Opt-out in line with current policy. If this changes patients who have registered a Type 1 Opt-out will be informed.

If you do not want your patient data shared with NHS Digital, you can register a Type 1 Opt-out with your GP practice. You can register a Type 1 Opt-out at any time. You can also change your mind at any time and withdraw a Type 1 Opt-out.

Data sharing with NHS Digital will start on 1 July 2021.

If you have already registered a Type 1 Opt-out with your GP practice your data will not be shared with NHS Digital.

If you wish to register a Type 1 Opt-out with your GP practice before data sharing starts with NHS Digital, this should be done by returning this form to your GP practice by 23 June 2021 to allow time for processing it. If you have previously registered a Type 1 Opt-out and you would like to withdraw this, you can also use the form to do this. You can send the form by post or email to your GP practice or call 0300 3035678 for a form to be sent out to you.

If you register a Type 1 Opt-out after your patient data has already been shared with NHS Digital, no more of your data will be shared with NHS Digital. NHS Digital will however still hold the patient data which was shared with us before you registered the Type 1 Opt-out.

If you do not want NHS Digital to share your identifiable patient data (personally identifiable data in the diagram above) with anyone else for purposes beyond your own care, then you can also register a National Data Opt-out. There is more about National Data Opt-outs and when they apply in the National Data Opt-out section below.

NHS Digital legal basis for collecting, analysing and sharing patient data.

When we collect, analyse, publish and share patient data, there are strict laws in place that we must follow. Under the UK General Data Protection Regulation (GDPR), this includes explaining to you what legal provisions apply under GDPR that allows us to process patient data. The GDPR protects everyone's data.

NHS Digital has been directed by the Secretary of State for Health and Social Care under the General Practice Data for Planning and Research Directions 2021 to collect and analyse data from GP practices for health and social care purposes including policy, planning, commissioning, public health and research purposes.

NHS Digital is the controller of the patient data collected and analysed under the GDPR jointly with the Secretary of State for Health and Social Care.

All GP practices in England are legally required to share data with NHS Digital for this purpose under the Health and Social Care Act 2012 (2012 Act). More information about this requirement is contained in the Data Provision Notice issued by NHS Digital to GP practices.

NHS Digital has various powers to publish anonymous statistical data and to share patient data under sections 260 and 261 of the 2012 Act. It also has powers to share data under other Acts, for example the Statistics and Registration Service Act 2007.

Regulation 3 of the Health Service (Control of Patient Information) Regulations 2002 (COPI) also allow confidential patient information to be used and shared appropriately and lawfully in a public health emergency. The Secretary of State has issued legal notices under COPI (COPI Notices) requiring NHS Digital, NHS England and Improvement, arm's-length bodies (such as Public Health England), local authorities, NHS trusts, clinical commissioning groups and GP practices to share confidential patient information to respond to the COVID-19 outbreak. Any information used or shared during the COVID-19 outbreak will be limited to the period of the outbreak unless there is another legal basis to use confidential patient information. 

 The legal basis under GDPR for General Practice Data for Planning and Research

How NHS Digital use patient data

NHS Digital will analyse and link the patient data we collect with other patient data we hold to create national data sets and for data quality purposes.

NHS Digital will be able to use the de-identification software to convert the unique codes back to data that could directly identify you in certain circumstances for these purposes, where this is necessary and where there is a valid legal reason. There are strict internal approvals which need to be in place before we can do this and this will be subject to independent scrutiny and oversight by the Independent Group Advising on the Release of Data (IGARD).

These national data  sets are analysed and used by NHS Digital to produce national statistics and management information, including public dashboards about health and social care which are published. We never publish any patient data that could identify you. All data we publish is anonymous statistical data.

For more information about data we publish see Data and Information and Data Dashboards.

We may also carry out analysis on national data sets for data quality purposes and to support the work of others for the purposes set out in Our purposes for processing patient data section above.

Who NHS Digital share patient data with

All data which is shared by NHS Digital is subject to robust rules relating to privacy, security and confidentiality and only the minimum amount of data necessary to achieve the relevant health and social care purpose will be shared.

All requests to access patient data from this collection, other than anonymous aggregate statistical data, will be assessed by NHS Digital’s Data Access Request Service, to make sure that organisations have a legal basis to use the data and that it will be used safely, securely and appropriately.

These requests for access to patient data will also be subject to independent scrutiny and oversight by the Independent Group Advising on the Release of Data (IGARD). Organisations approved to use this data will be required to enter into a data sharing agreement with NHS Digital regulating the use of the data.

There are a number of organisations who are likely to need access to different elements of patient data from the General Practice Data for Planning and Research collection. These include but may not be limited to:

• the Department of Health and Social Care and its executive agencies, including Public Health England and other government departments
• NHS England and NHS Improvement
• primary care networks (PCNs), clinical commissioning groups (CCGs) and integrated care organisations (ICOs)
• local authorities
• research organisations, including universities, charities, clinical research organisations that run clinical trials and pharmaceutical companies

If the request is approved, the data will either be made available within a secure data access environment within NHS Digital infrastructure, or where the needs of the recipient cannot be met this way, as a direct dissemination of data. We plan to reduce the amount of data being processed outside central, secure data environments and increase the data we make available to be accessed via our secure data access environment. For more information read about improved data access in improving our data processing services.

Data will always be shared in the uniquely coded form (de-personalised data in the diagram above) unless in the circumstances of any specific request it is necessary for it to be provided in an identifiable form (personally identifiable data in the diagram above). For example, when express patient consent has been given to a researcher to link patient data from the General Practice for Planning and Research collection to data the researcher has already obtained from the patient.

It is therefore possible for NHS Digital to convert the unique codes back to data that could directly identify you in certain circumstances, and where there is a valid legal reason which permits this without breaching the common law duty of confidentiality. This would include:

• where the data was needed by a health professional for your own care and treatment
• where you have expressly consented to this, for example to participate in a clinical trial
• where there is a legal obligation, for example where the COPI Notices apply - see Our legal basis for collecting, analysing and sharing patient data above for more information on this
• where approval has been provided by the Health Research Authority or the Secretary of State with support from the Confidentiality Advisory Group (CAG) under Regulation 5 of the Health Service (Control of Patient Information) Regulations 2002 (COPI) - this is sometimes known as a ‘section 251 approval’

This would mean that the data was personally identifiable in the diagram above. Re-identification of the data would only take place following approval of the specific request through the Data Access Request Service, and subject to independent assurance by IGARD and consultation with the Professional Advisory Group, which is made up of representatives from the BMA and the RCGP. If you have registered a National Data Opt-out, this would be applied in accordance with the National Data Opt-out policy before any identifiable patient data (personally identifiable data in the diagram above) about you was shared. More about the National Data Opt-out is in the section below.

Details of who we have shared data with, in what form and for what purposes are published on our data release register.

Where NHS digital stores patient data

NHS Digital only stores and processes patient data for this data collection within the United Kingdom (UK).

Fully anonymous data (that does not allow you to be directly or indirectly identified), for example statistical data that is published, may be stored and processed outside of the UK. Some of our processors may process patient data outside of the UK. If they do, we will always ensure that the transfer outside of the UK complies with data protection laws

Talking Therapies services offer treatment for a wide range of common mental health problems such as (but not exclusively):

• Anxiety
• Stress
• Depression
• Obsessive compulsive disorder (OCD)
• Post-traumatic Stress Disorder (PTSD)
• Panic disorder
• Phobias
• Social Anxiety
• Health Anxiety

We offer a range of advice and treatment options, including signposting information, online self-help, cognitive behavioural therapy (CBT), eye-movement desensitisation therapy (EMDR) and referrals for other mental health or support services.

Referrals to NHS Talking Therapies are accepted via a person’s GP or other health professional. Alternatively people can contact the service and self-refer by calling us or visiting our website.
Doncaster: 03000 211556
Doncaster Long-Term Conditions: 0300 211563
Rotherham: 03000 215 108
North Lincs: 03000 216 165

talkingtherapies.rdash.nhs.uk

This service is not a crisis service and operates from 9-5 Monday to Friday. If you feel you need immediate support, or are in danger, please contact one of the following:
- 999 or 111
- 116123 to reach the Samaritans for telephone contact
- text SHOUT to 85258 for crisis support via text

https://www.youtube.com/watch?v=jLgv0E1k6hs
NHS Talking Therapies – for anxiety and depression
(Previously named Improving Access to Psychological Therapies (IAPT) )

Swallownest Health Centre provides medical care to our registered patients according to a contract. This work is considered ‘NHS’ work and includes clinical appointments, vaccination appointments, chronic disease reviews, nurse appointments, certain minor surgical procedures, administration of hospital letters, monitoring of prescribed drugs.

We are also often asked to perform certain non-NHS work such as medical reports for employers, insurance reports, medicals for fostering/adoption agencies, DVLA reports and medicals.  As this is work beyond our core contract it is something that the practice makes a charge for as it often requires quite time-consuming assessment which has to be done outside of our core medical services.

We undertake this work as we realise that it is difficult for our patients to get this private work completed elsewhere but it is not work we are contracted nor obliged to complete.

Below details our standard fees.  It is important to remember that the fee is designed to reflect both the time taken to complete the work as well as the degree of risk that the GP takes on by making the declaration.  It is also needed to cover the overhead costs and time taken for support staff to assist in the completion of this work.

Please be aware that you can seek to have this private work done elsewhere and it may be that you find more different prices with other providers.  The fees we quote are based largely on BMA recommendations although some adjustments are made to reflect the time/risk that providing the work creates to the health centre.

Please note that pre-payment should be made for all work and please also note that private work may take up to 28 days 

FAQs regarding why GPs have to charge for some services, provided by the British Medical Association (BMA)

1. Surely the doctor is being paid anyway?

• It is important to understand that many GPs are not employed by the NHS.
• They are self-employed and they have to cover their costs - staff, buildings, heating, lighting, etc - in the same way as any small business.
• The NHS covers these costs for NHS work, but for non-NHS work, the fees charged by GPs contribute towards their costs.

2. What is covered by the NHS and what is not?

• The Government’s contract with GPs covers medical services to NHS patients, including the provision of ongoing medical treatment.
• In recent years, however, more and more organisations have been involving doctors in a whole range of non-medical work.
• Sometimes the only reason that GPs are asked is because they are in a position of trust in the community, or because an insurance company or employer wants to ensure that information provided to them is true and accurate.

3. Examples of non-NHS services for which GPs can charge their own NHS patients:

• accident or sickness certificates for insurance purposes
• fitness to attend school or university and holiday insurance certificates
• reports for health clubs to certify that patients are fit to exercise

4. Examples of non-NHS services for which GPs can charge other institutions:

• life assurance and income protection reports for insurance companies
• reports for the Department for Work and Pensions (DWP) in connection with disability living allowance and attendance allowance
• medical reports for local authorities in connection with adoption and fostering

5. Do GPs have to do non-NHS work for their patients?

• With certain limited exceptions, for example a GP confirming that one of their patients is not fit for jury service, GPs do not have to carry out non-NHS work on behalf of their patients.
• Whilst GPs will always attempt to assist their patients, they are not required to do such non-NHS work.

6. Is it true that the BMA sets fees for non-NHS work?

• We suggest fees that GPs may charge their patients for non-NHS work (ie work not covered under their contract with the NHS) in order to help GPs set their own professional fees.
• However, the fees suggested by us are intended for guidance only; they are not recommendations and a doctor is not obliged to charge the rates we suggest.

7. Can a fee be charged by a GP for the completion of cremation forms?

• It is important to differentiate between death certificates (which must be completed free of charge) and cremation forms.
• Cremation forms, unlike death certificates, require doctors to make certain investigations which do not form part of their NHS duties.
• A deceased person cannot be cremated until the cause of death is definitely known and properly recorded. Before cremation can take place two certificates need to be signed, one by the GP and one by another doctor.
• Cremation form 4 must be, as stated, completed by the registered medical practitioner who attended the deceased during their last illness.
• Form 5 must be completed by a registered medical practitioner who is neither a partner nor a relative of the doctor who completed form.
• A fee can be charged for the completion of both forms 4 and 5 as this does not form part of a doctor's NHS duties.
• Doctors normally charge these fees to the funeral director, who, generally passes on the cost to the family. Doctors are also entitled to charge a mileage allowance, where appropriate.
• The fees for cremation forms 4 and 5 (which are agreed with the National Association of Funeral Directors, NAFD, the National Society of Allied and Independent Funeral Directors, SAIF, and Co-operative Funeralcare) are available on our website.

8. Why does it sometimes take my GP a long time to complete my form?

• Time spent completing forms and preparing reports takes the GP away from the medical care of his or her patients.
• Most GPs have a very heavy workload and paperwork takes up an increasing amount of their time, so many GPs find they have to take some paperwork home at night and weekends.

9. I only need the doctor's signature - what is the problem?

• When a doctor signs a certificate or completes a report, it is a condition of remaining on the Medical Register that they only sign what they know to be true.
• In order to complete even the simplest of forms, therefore, the doctor might have to check the patient's entire medical record. Carelessness or an inaccurate report can have serious consequences for the doctor with the General Medical Council (the doctors' regulatory body) or even the Police.

10. What will I be charged?

• We recommend that GPs tell patients in advance if they will be charged, and what the fee will be.
• It is up to individual doctors to decide how much they will charge, but we produce lists of suggested fees which many doctors use. Surgeries often have lists of fees on the waiting room wall based on these suggested fees.

11. What can I do to help?

• Not all documents need a signature by a doctor, for example passport applications. You can ask another person in a position of trust to sign such documents free of charge.
• If you have several forms requiring completion, present them all at once and ask your GP if he or she is prepared to complete them at the same time to speed up the process.
• Do not expect your GP to process forms overnight. Urgent requests may mean that a doctor has to make special arrangements to process the form quickly, and this will cost more.

12. What type of report work doesn't have to be done by my GP?

There is some medical examination and report work that can be done by any doctor, not only a patient's GP. For this work there are no set or recommended fees which means doctors may set their own fees. We offer guidelines only.

Online CBT on the NHS

Your online mental wellbeing communities. Kooth and Quell offer Free, safe, and anonymous support and is here to support you through anything no matter how big or small. Information and sign up details can be found on the links below.

https://www.kooth.com/ (age 11-24)

Qwell for Adults - Kooth plc (25 and over)

Self Help for Chronic Pain

We are proud to have joined up with Rother Valley Parkrun.  Come and join us on Saturday mornings from 9:00am and reap the benefits of fresh air, exercise and friendship.  All for free! No appointments or prescriptions necessary.

Please click on the link for more information https://www.parkrun.org.uk/rothervalley/

• NHS Talking Therapies – for anxiety and depression (rdash.nhs.uk) IAPT Rotherham, also talking therapies.
• Home - Qwell a new online and completely confidential support service for those with MH ailments.  Some patients have stated they have been provided counselling through this service as an additional support.
• ieso Online Therapy | Rotherham (iesohealth.com) another alternates online MH support service.
• Home | Rotherham & Barnsley Mind (rbmind.co.uk) supporting those with MH through counselling and therapies although there can be a fee.
• Rotherham Mental Health Support | Teladoc myStrength this one is a new one to me so I can’t offer patient feedback, seemingly an app that can be downloaded and used.

• Protecting Vulnerable Adults – Safer Rotherham Partnership support to protect vulnerable individual.
• Support Agencies and Helplines - Rotherham Abuse Counselling Service (rothacs.org.uk)  This website has links to services such as Action housing, rush house, victim support, children, and young people services etc. A wide array supporting vulnerable homeless, children, DA victims.

• FUNCTIONAL FITNESS | Exercise | ENGLAND (functionalfitnesstrx.co.uk) supporting people who have or recovered from physical health ailments such as cancer, arthritis, COPD, Parkinson’s, mobility issues. Support in maintaining or managing physical health.
• Sheffield ME and Fibromyalgia Group | England (sheffieldmegroup.co.uk) support for those with fibromyalgia. Online and in person community support
• Working Win - Referral Form (workingwinreferrals.co.uk) support for those with physical and mental health conditions, help to find meaningful and sustainable employment.
• Home - Crossroads Care Rotherham (crossroadsrotherham.co.uk) a non-profit organisation supporting carers and those cared for.
• IAPT Long Term Conditions – RDaSH NHS Foundation Trust IAPT LTHC support

Pneumonia Vaccine Information Leaflet

What is a PPG?

A Patient Participation Group (PPG) is a patient led group of volunteers who meet regularly. It is a forum to work together with their GP practice to help plan and improve services, offering a patients or carers views on the health services available to them.

What a PPG is not!

The PPG is not a forum to deal with personal medical issues and complaints, any individual concerns should be taken to the Practice Manager. Personal medical issues should be discussed with the Doctor or Nurse who is treating that patient, and not discussed at meetings. PPG/VPPG members should not provide any medical advice to other patients. Ground rules, and codes of contact should clearly state how these issues can be handled during meetings.

The purpose of a PPG is to

• Give patients and practice staff the opportunity to meet and discuss topics of shared interest, acting as a ‘critical friend’
• Support patients to get involved, and to make suggestions about the services they receive
• Constructively consider issues and to monitor themes that emerge from patient feedback. This could be from comments, complaints, surveys; online forums and the Friends and Family Test feedback.
• Contribute to action plans and support improvements
• Support health awareness, patient education, activities and campaigns, such as healthy eating or flu vaccination events
• Help the practice reach out to less heard parts of the practice population
• As each PPG develops, they will decide together what they want to do, and each will of course be different.
• PPGs can be incredibly helpful in developing, designing and carrying out patient surveys; supporting events; and checking that patient information is understandable, both in leaflets and on the website.

Who?

A PPG is open to every patient registered with the practice; this is the only membership requirement.

We meet every 2-3 months for an hour to discuss. If you would like to come along to the meeting, or if you have any questions please contact the surgery on 0114 4333888 or email [email protected] Please refer to the meeting notes for dates of the next and future meetings.

Sign Up Form

PPG Minutes

PPG Minutes September 2024

PPG Meeting April 2024

PPG Meeting Minutes 09.02.2024

PPG minutes 8122023

PPG Minutes October 2023

PPG Meeting September 2023

PPG AGM July 2023

PPG - Patient Participation Group - Additional Boundary Meeting 26.05.2023

PPG Minutes 21042023

PPG Minutes 20230120

PPG Minutes 20221021

PPG Minutes 20220729

PPG Minutes 20220729 - Presentation

AGM 2022 Presentation

PPG/AGM Minutes 20220519

PPG Minutes 20220401 - Presentation

PPG Minutes 20220218 - Presentation

PPG Minutes 20211210 - Presentation

PPG Minutes 20210611 - Presentation

PPG/AGM Minutes 20210428 - Presentation

PPG Minutes 20210226 - Presentation

PPG Minutes 20210129 - Presentation - Letter 100121 - Letter 120112

PPG Minutes 20201218- Presentation

PPG Minutes 20201023  - Presentation

PPG Minutes 20200904   - Presentation

PPG Minutes 20200131

PPG Minutes 20191025

PPG Minutes 20191207

PPG Minutes 20190215

PPG Minutes 20180709

PPG Minutes 20191206

PPG Minutes 20190906

PPG Minutes 20190503

PPG Minutes 20181130 

PPG Minutes 20180629

Confidentiality & Medical Records

The practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

• To provide further medical treatment for you e.g. from district nurses and hospital services.
• To help you get other services e.g. from the social work department. This requires your consent.
• When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Confidentiality & Young People

All patients have the right to confidentiality and privacy regarding their conversations with health professionals and have the right be seen without parents or guardians being present. If you wish to speak to a doctor or a nurse in private plase tell them and they will make sure you are seen on your own.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Complaints

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception. Constructive criticism and compliments are always welcome and can be posted to the NHS Choices website by following the link.

Zero Tolerance Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.

The more you know about your pregnancy and your options, the more you are likely to feel in control. The information given here is based on The Pregnancy Book, which your midwife should give you at your first appointment.

Before you are pregnant

• All about conception and getting pregnant

• Thinking about the next baby?

Your pregnancy and labour

• 37-40 weeks pregnantHow the baby develops
• 0-8 weeks pregnant
• 9-12 weeks pregnant
• 13-16 weeks pregnant
• 17-20 weeks pregnant
• 21-24 weeks pregnant
• 25-28 weeks pregnant
• 29-32 weeks pregnant
• 33-36 weeks pregnant

• 40+ weeks pregnant
• Your health in pregnancy
• Common health problems
• Antenatal care and classes
• Choosing where to have your baby
• Labour and birth
• When pregnancy goes wrong

You and your baby

• What you will need for your baby?
• Your life after the birth
• The first days with your baby

• The first weeks with your baby
• Feeding your baby

General pregnancy topics

• Feelings and relationships
• Information for dads
• Maternity leave and employment rights

• Rights and benefits
• Make some decisions
• If you have a long-term condition (such as diabetes or high blood pressure)

To report an issue with our website please use this form.

RotherHive provides a range of verified practical Mental Health and Wellbeing Information, Support and Advice for adults in Rotherham
www.rotherhive.co.uk

Rotherham Abuse Counselling

Rotherham age UK

Rotherham Dementia Carer Support

Have you heard about Rotherham Gismo, the online directory of not-for-profit groups providing help and support to people living and working in the area. The site features around 600 groups offering a wide range of support services to individuals in the community. Each group has its own page to explain their aims and highlight the various services and activities they provide.

The site has information from an extensive range of groups in the area so its easy for you discover who is doing WHAT and WHERE and WHEN.

Find local groups and the range of activities they organise.

Find support services to help you, your family and friends.

Find groups which will help you keep active or learn new skills

Find a range of activities taking place in the coming weeks.

Find out how you can help others by volunteering your time.

Click here to find out more

Suicide prevention – RotherHive

Be The One

Risk Profiling: how your NHS records are used

Privacy Notice

This practice is taking part in a new NHS service that helps your family Doctor (GP) to spot whether you need more help to manage your health. The service is called "risk profiling".

Using information from your health records, a secure NHS computer system will look at any recent treatments you have had in hospital or at this surgery, and any existing health conditions that you have, and alert your Doctor to the likelihood of a possible future hospital admission. The clinical Risk Stratification in General Practice team at the surgery will use the information to help you get early care and treatment where it is needed. The information will be seen only by qualified health workers involved in your care. NHS security systems will protect your health information and patient confidentiality at all times.

If you don't want your information being used in this way, or have any other concerns, please contact Miss Sarah Buckley, Practice Manager ([email protected])

What is Sepsis?

Sepsis is when your body fights too hard against infection. Sometimes important organs will get damaged.

If not treat quickly, Sepsis can cause death.

SPOT ANY SIGNS OF SEPSIS? CALL 999 OR GO TO A&E

1 in 4 people in the UK will experience a mental health problem each year. IAPT can offer a range of local therapies that can help with stress, anxiety, and depression. Giving people the right information and help to develop skills to overcome stress, anxiety and depression is at the heart of what IAPT do. Please take some time to look at the information on the IAPT website that we hope will help guide you to the right therapy for you. You will find information on self-help and a range of activities and support available in your local area, as well as a range of therapies that we can offer including help online Telephone: 0114 2264380

https://iaptsheffield.shsc.nhs.uk/about-us/

We believe it’s the right of every young carer to be recognised in their role and have the same opportunities as other children and young people of a similar age.

https://www.sheffieldyoungcarers.org.uk/

https://cdn.macmillan.org.uk/dfsmedia/1a6f23537f7f4519bb0cf14c45b2a629/3598-source/social-prescribing-for-cancer-patients-a-guide-for-primary-care-networks

Our practice participates in the training of Medical Students on behalf of Sheffield University Medical School.

Certificate

There is a new Central NHS Computer System called the Summary Care Record (SCR). It is an electronic record which contains information about the medicines you take, allergies you suffer from and any bad reactions to medicines you have had.

Why do I need a Summary Care Record?

Storing information in one place makes it easier for healthcare staff to treat you in an emergency, or when your GP practice is closed.

This information could make a difference to how a Doctor decides to care for you, for example which medicines they choose to prescribe for you.

Who can see it?

Only healthcare staff involved in your care can see your Summary Care Record.

How do I know if I have one?

Over half of the population of England now have a Summary Care Record. You can find out whether Summary Care Records have come to your area by looking at our interactive map or by asking your GP

Do I have to have one?

No, it is not compulsory. If you choose to opt out of the scheme, then you will need to complete a form and bring it along to the surgery. You can use the form at the foot of this page.

More Information

For further information visit the NHS Care records website

Download the opt out form

• Welcome to Age UK Rotherham age UK Rotherham, befriending, finance, isolation, community groups/access and many more.
• b:friend | Let's end loneliness together, let's b:friend (letsbfriend.org.uk) A face to face or telephone befriending service.
• Rotherham Community Transport | Door 2 Door | Shopper Bus | Dial a Ride specialised community transport.
• Refer to Single Point of Access | Instructions – Rotherham Metropolitan Borough Council  single point of access for any concerns around those living alone, social support of home adaptations.
• Aston Community Library and Customer Service Centre | Accessible SWALLOWNEST library blue badge application support as it is now digital, these help non-digital users apply.

https://sybhealthiertogether.nhs.uk/parentscarers/worried-your-child-unwell/asthma-attack?fbclid=IwAR1WOv1KRki0pzQ8dvEPYgcqMZj9z5FgXkDoGmnrNVcWb9hJ7qzpLfxV8G0

Translation Services

Urine Samples policy and guidance

Our practice has been approved to trial for the next 6 months as a veteran friendly practice, please find attached some information regarding this service.

Poster

Veterans FAQ

Top Tips leaflet for Veterans

Patient Charter

GP Top Tips leaflet

August 2022 AF Briefing

Your Covid Recovery