Patient’s Not Attending For Their Appointments

We understand how frustrating it is to have to wait. Our clinicians try their best to work to their appointment times and we hope that you do too. If you arrive more than 15 minutes late for your appointment, you may be asked to make a new appointment and be counted as a Did Not Attend (DNA). In conjunction with our Patient Partnership Group we will be introducing a ‘Did Not Attend’ policy (DNA) for patients who fail to contact us to advise us that they are unable to attend the appointment they have made with a member of our team.

The average number of monthly appointments which fall into the ‘Did Not Attend’ category for 2019/20 is listed in the attached document. The figures are also published in our waiting area for all patients to see.

Please find a list for our DNA’s 2019/20 attached.

DNA 2022

We appreciate that emergencies happen but we need patients to understand what the effects of not contacting us to cancel their appointment are:

• An increase in the waiting time for appointments
• Frustration for other patients who are not able to obtain an appointment
• A waste of time and money i.e. precious NHS resources
• A potential risk to the health of the patient

We will be regularly reviewing the number of appointments which are missed and contact the patients who miss their appointment to help us to understand the reasons why.

Patients will be given an opportunity to improve on their attendance however if this doesn’t materialise, we may decide to remove them from the practice list and advise them to register elsewhere.

To cancel your appointment please contact us on 0114 4333888

Think! – someone else may be in need of this appointment. 

We have reviewed our DNA Policy and unfortunately will need to be strict with this in taking a consistent approach with all our patients.

Please refer to the policy below:-

DNA Policy