Callback is a new feature of our telephone system that allows a caller to choose to be called back rather than wait on hold in the phone queue please press option 2 then option 3 for the call back service. When a receptionist becomes available, the system will call you back and you will be connected to the patient service advisor.

Requesting a call back is easy and will allow you to keep your current position in the call queue without waiting on hold call 0114 4333888 as normal and select option 2 for patient service advisor then option 3 for call back when prompted this will then ask you to confirm your phone number.

IMPORTANT - 

• The callback system is not able to initiate a call back if you telephone number is anonymous or blocked. please leave a number.
• You must follow all the instructions given when you enter the call queue and ensure that the automated system reads and confirms your telephone number back to you.
• If you are unable to answer your telephone when the system is calling, you back you will unfortunately lose your position in the queue and will need to call the surgery again 0114 4333888.
• If your telephone or mobile goes to voicemail while we are calling, you back because your mobile phone is switched off or not in signal range the receptionist will leave you a voicemail message instructing you to call us back at your next convenience.