Welcome to Swallownest Health Centre
We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.
18/3/2020 - Coronavirus Update
Swallownest Health Centre - Operational Changes from Thursday 19th March
Due to the predicted escalation of Coronavirus/Covid 19, and after working through the advice from National Health guidance, we have had to make some difficult decisions about how we operate over the coming weeks.
Whilst we appreciate that there are no confirmed cases in our Health Centre, we have decided that our response should be done early, in a planned way, rather than having to react to a worst case scenario.
Our priority at this time is to protect our patients, protect our staff and maintain the integrity of the service we offer to ensure that as far as possible we can continue to care for our patients. This will unfortunately come at the expense of making changes to the way that we operate. It is being done for the greater good of everyone but we apologise for any inconvenience it may cause and we hope that you understand the reasons for this decision.
From Thursday 19th March 2020, the main doors to Aston Joint Community Centre in which Swallownest Health Centre is based have closed. We need to reduce footfall and will be undertaking as much as we can via a telephone consultation. We need to prioritise urgent and essential over routine care during this difficult time. This may mean that some appointments will be cancelled. Patients with existing pre-booked appointment will be contacted prior to their appointment.
We are not alone in our decision; many other surgeries have made similar changes.
Please can we make a plea to you not to call the Health Centre if it is not essential. We have a limited amount of phone lines and our clinicians need these to be able to contact patients.
We are only allowing people in who have been screened for an appointment or have been invited in by a clinician. Please note that you will need to press the button on the door entry system. Please can we ask that you attend alone. Relatives/friends will be asked not to enter the building wherever possible.
Please can you kindly help us by sharing this information with family and friends who may not be aware.
Please see the information below and how it may affect you:-
Prescription requests: We are encouraging patients to sign up online via the Rotherham Health App so that these can be completed electronically. https://rotherhamhealthapp.com/splash
If you still have paper prescriptions, please write your nominated pharmacy and your up to date mobile number on the back. Please note that the box has been relocated to the inner door for access. Please provide your own hand gel as we have limited supplies.
Prescription collections: Any prescriptions we already have we will allow collection, all new requests will only be sent directly to the pharmacy.
New registrations: Please download forms from our website online and send them via the website.
Fit (Sick) Notes: Please follow Government guidance regarding this https://www.nhs.uk/common-health-questions/caring-carers-and-long-term-conditions/when-do-i-need-a-fit-note/
We will continue to update our webpage and social media platforms with any further updates.
Please refer to the following link for up to date information on coronavirus https://www.nhs.uk/conditions/coronavirus-covid-19/
Please note we do not have the resources to respond to any questions via our Social Media Platforms.
Thank you for your support and understanding.
Swallownest Health Centre.
16/3/2020 - Coronavirus Update
We currently have no cases of Covid-19
We have re-evaluated our operational situation today
If you are suffering from either a new continuous cough or a high temperature, please self-isolate for 7 days. Please do not come to the Health Centre. Please cancel your appointment and re-book when you are able to.
We are continuing to see patients, all of whom will be screened by a nurse before entering the building. If your symptoms are respiratory, we will ask you to go home and you will be contacted by a clinician.
Please understand that we may need to cancel/re-arrange some appointments.
Please sign up to the Rotherham Health App if you are able. See our website for details.
If you are currently requesting a prescription in person please write on the back your current mobile no and nominate a pharmacy for you to collect from, rather than collecting from us.
Please check our website for updates www.swallownesthealthcentre.co.uk
Update your details by completing the form https://www.mysurgerywebsite.co.uk/secure/cod.aspx?p=C87008
Please bear with us during this evolving process.
15/3/2020 - Coronavirus Update
Over the upcoming weeks, there will be major changes to how we work in General Practice.
As you are aware, we are doing our best to minimise non essential patient attendances. This is to reduce the spread of Coronavirus and protect our most at risk/vulnerable patients that need to come to the surgery for essential procedures, whilst also protecting our amazing and valuable staff.
Appointments: In light of the current Covid pandemic please can we ask that you share with friends and family the information posted on here as it comes directly from the surgery.
Please be patient with us as we try and support the community in the best way.
All appointments tomorrow (Monday 16th March) have been cancelled. If you had a pre-booked appointment please note that you will be contacted by telephone either by a GP or Nurse to discuss this and they will arrange the best way forward This will be the case for the rest of the week and for all appointments until further notice.
Prescriptions: We want to limit the number of patients attending the surgery where possible. If you have prescriptions that are awaiting collection please note we can send them to the pharmacy of your choice, but you will need to inform us of this and where you would like them to go .
We would encourage as many patients as possible to register to order online where they can. We will ask you a number of questions over the phone to establish your identity so that you don’t have to attend to show ID. You cannot register another adult, we will need their permission to do so.
IF YOU HAVE AN URGENT MEDICAL PROBLEM PLEASE CALL THE SURGERY AND YOU WILL BE CONTACTED BY A CLINICIAN. PLEASE ENSURE YOUR PHONE NUMBER IS UP TO DATE. THOSE PATIENTS THAT NEED MEDICAL ATTENTION WILL BE SEEN ONCE ASSESSED OVER THE PHONE BY A CLINICIAN.
Swallownest Health Centre
Important - Up to date contact details.
‼️‼️‼️‼️Please complete the details in the form below to update your contact details if you think we have incorrect ones, including your mobile phone number.
We need to change how we communicate with patients due to current Covid-19 climate.
Thanks for your co-operation.‼️‼️‼️‼️
Coronavirus - Advice for Patients 13/3/2020
- Anyone with a fever (>37.8 or if you feel you have a fever) or anyone with a new continuous cough needs to self isolate for 7 days in case you have Corona virus
- You do not need to call 111 or your GP
- You can self certify your illnes for your employer
- You will not get swabbed unless you are unwell enough to be admitted to hospital
- If you become unwell during this time then you need to contact 111 for advice, not the GP surgery.
- At the moment other household contacts do not need to self isolate
- After 7 days you can return to work (even if cough still present)
- If you have had close contact with a swabbed positive case you should already have been informed to self isolate for 14 days. You can self certify for 7 days and get the other 7 days from NHS 111.
Advanced Care Practitioner for Home Visits as of November 2019.
Swallownest Health Centre would like to welcome a new Advanced Care Practitioner to our team.
Sarah will now be undertaking the majority of home visit requests, together with our other Advanced Nurse Practitioners Elin and Liz. This will allow GPs to deal more effectively with patients seen at the surgery.
Sarah is an experienced Advanced Care Practitioner who can diagnose, treat, prescribe, refer to hospital and give advice.
Home visits are strictly for housebound patients only. Please be mindful that several patients can be seen at the surgery in the time it takes to do one home visit and daily surgery emergency appointments are available.
If you feel a home visit is required, please call the surgery by 10.30am to allow us to try to assess your condition as promptly as possible.
Our receptionists will ask for a brief reason for the visit and contact details. You will then be contacted by our Nurse Triage team for further clinical information and advice. You may then be called back again by our visiting team if it’s thought that another service may be more appropriate.
If a home visit is then required, this may now be anytime from 8.30am – 6.30pm. If your condition deteriorates in the meantime, please contact the surgery or if an emergency, dial 999.
Flu Campaign 2019/20
Please click on the page at the bottom under 'Further Information' to read all about our 2019/20 Flu Campaign. Updates, including dates will be posted as soon as information is made available.
Please look out for information via our Website, Social Media and within the Health Centre.
Please also check our Facebook Page for our latest updates and health awareness.
Visit us on Facebook
ONLINE APPOINTMENT ACCESS
From 1st July 2019 we are improving access to the Health Centre by offering more appointments online. It is your responsibility to ensure that you book the correct type of appointment e.g Advanced Nurse Practitioners are only able to see specific issues which are listed on the document under the section shown on the Appointments page. Any appointments booked incorrectly will waste time for you and the clinician.
Patients can now book direct with our Healthcare Assistants for blood test, Blood Pressure only and Warfarin Clinics. Please note your blood test must have been requested by your doctor. If you book an appointment with our Healthcare Assistant and it is not for a blood test, blood pressure or Warfarin Clinic, we will not be able to see you.
If you wish to book an appointment online, please contact the surgery who will provide you with details to access this service.
Please note that GP appointments are for 10 minutes with a Doctor who will usually deal with a single medical problem. Please do not allow multiple medical problems to build up and ask the GP to sort them all out in 10 minutes, there will not be enough time. If you require additional time you will need to book a double appointment.
Please make sure you book an appropriate appointment otherwise this will be wasting your time as well as that of our clinicians and admin staff.
Follow us on Twitter
You can now follow us on Twitter by clicking on the link below:-
Please be aware that if you choose to follow us on Twitter then it may be possible for others to identify you as a patient of this practice and you should take this into consideration before deciding whether or not to follow us. Please also note that we cannot offer medical advice on Twitter.
Confidential information from your medical records can be used by the NHS to improve the services offered so we can provide the best possible care for everyone.
This information along with your postcode and NHS number but not your name, are sent to a secure system where it can be linked with other health information.
This allows those planning NHS services or carrying out medical research to use information from different parts of the NHS in a way which does not identify you.
You have a choice. If you are happy for your information to be used in this way you do not have to do anything.
If you have any concerns or wish to prevent this from happening, please speak to practice staff or ask at reception for a copy of the leaflet "How information about you helps us to provide better care".
More information can be found here http://www.nhs.uk/caredata
Opt Out Form
Those patients who have up to date contact details with the surgery and have advised us of a mobile telephone number should receive SMS text message reminders about their appointments with the doctor or nurse.
This service is paid for by the Rotherham Clinical Commissioning Group (CCG) and has proved to be effective in reducing the number of appointments for which patients do not attend. Unfortunately the cost of the service has escalated and the CCG have had to explore alternative ways of delivering this service.
They have agreed to continue to fund the service but the way in which it is to be delivered will change from the 1st April 2018 and will involve the use of an app which can be downloaded to your smartphones from the App Store or Google Play.
Help for this is provided via https://www.mjog.com/messenger/
We hope you will take advantage of this service as the old SMS text message service will cease at the end of March 2018.
Please note that it is important that you update your contact details with the surgery every time there is a change. You can do this by using the practice on-line system or simply by calling into reception an completing a change of details form.