Welcome to Swallownest Health Centre
We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.
Advanced Care Practitioner for Home Visits as of November 2019.
Swallownest Health Centre would like to welcome a new Advanced Care Practitioner to our team.
Sarah will now be undertaking the majority of home visit requests, together with our other Advanced Nurse Practitioners Elin and Liz. This will allow GPs to deal more effectively with patients seen at the surgery.
Sarah is an experienced Advanced Care Practitioner who can diagnose, treat, prescribe, refer to hospital and give advice.
Home visits are strictly for housebound patients only. Please be mindful that several patients can be seen at the surgery in the time it takes to do one home visit and daily surgery emergency appointments are available.
If you feel a home visit is required, please call the surgery by 10.30am to allow us to try to assess your condition as promptly as possible.
Our receptionists will ask for a brief reason for the visit and contact details. You will then be contacted by our Nurse Triage team for further clinical information and advice. You may then be called back again by our visiting team if it’s thought that another service may be more appropriate.
If a home visit is then required, this may now be anytime from 8.30am – 6.30pm. If your condition deteriorates in the meantime, please contact the surgery or if an emergency, dial 999.
Flu Campaign 2019/20
Please click on the page at the bottom under 'Further Information' to read all about our 2019/20 Flu Campaign. Updates, including dates will be posted as soon as information is made available.
Please look out for information via our Website, Social Media and within the Health Centre.
Please also check our Facebook Page for our latest updates and health awareness.
Visit us on Facebook
ONLINE APPOINTMENT ACCESS
From 1st July 2019 we are improving access to the Health Centre by offering more appointments online. It is your responsibility to ensure that you book the correct type of appointment e.g Advanced Nurse Practitioners are only able to see specific issues which are listed on the document under the section shown on the Appointments page. Any appointments booked incorrectly will waste time for you and the clinician.
Patients can now book direct with our Healthcare Assistants for blood test, Blood Pressure only and Warfarin Clinics. Please note your blood test must have been requested by your doctor. If you book an appointment with our Healthcare Assistant and it is not for a blood test, blood pressure or Warfarin Clinic, we will not be able to see you.
If you wish to book an appointment online, please contact the surgery who will provide you with details to access this service.
Please note that GP appointments are for 10 minutes with a Doctor who will usually deal with a single medical problem. Please do not allow multiple medical problems to build up and ask the GP to sort them all out in 10 minutes, there will not be enough time. If you require additional time you will need to book a double appointment.
Please make sure you book an appropriate appointment otherwise this will be wasting your time as well as that of our clinicians and admin staff.
Follow us on Twitter
You can now follow us on Twitter by clicking on the link below:-
Please be aware that if you choose to follow us on Twitter then it may be possible for others to identify you as a patient of this practice and you should take this into consideration before deciding whether or not to follow us. Please also note that we cannot offer medical advice on Twitter.
Confidential information from your medical records can be used by the NHS to improve the services offered so we can provide the best possible care for everyone.
This information along with your postcode and NHS number but not your name, are sent to a secure system where it can be linked with other health information.
This allows those planning NHS services or carrying out medical research to use information from different parts of the NHS in a way which does not identify you.
You have a choice. If you are happy for your information to be used in this way you do not have to do anything.
If you have any concerns or wish to prevent this from happening, please speak to practice staff or ask at reception for a copy of the leaflet "How information about you helps us to provide better care".
More information can be found here http://www.nhs.uk/caredata
Opt Out Form
Those patients who have up to date contact details with the surgery and have advised us of a mobile telephone number should receive SMS text message reminders about their appointments with the doctor or nurse.
This service is paid for by the Rotherham Clinical Commissioning Group (CCG) and has proved to be effective in reducing the number of appointments for which patients do not attend. Unfortunately the cost of the service has escalated and the CCG have had to explore alternative ways of delivering this service.
They have agreed to continue to fund the service but the way in which it is to be delivered will change from the 1st April 2018 and will involve the use of an app which can be downloaded to your smartphones from the App Store or Google Play.
Help for this is provided via https://www.mjog.com/messenger/
We hope you will take advantage of this service as the old SMS text message service will cease at the end of March 2018.
Please note that it is important that you update your contact details with the surgery every time there is a change. You can do this by using the practice on-line system or simply by calling into reception an completing a change of details form.