18/3/2020 – Coronavirus Update

Swallownest Health Centre - Operational Changes from Thursday 19th March

Dear Patient,

Due to the predicted escalation of Coronavirus/Covid 19, and after working through the advice from National Health guidance, we have had to make some difficult decisions about how we operate over the coming weeks.

Whilst we appreciate that there are no confirmed cases in our Health Centre, we have decided that our response should be done early, in a planned way, rather than having to react to a worst case scenario.

Our priority at this time is to protect our patients, protect our staff and maintain the integrity of the service we offer to ensure that as far as possible we can continue to care for our patients. This will unfortunately come at the expense of making changes to the way that we operate. It is being done for the greater good of everyone but we apologise for any inconvenience it may cause and we hope that you understand the reasons for this decision.

From Thursday 19th March 2020, the main doors to Aston Joint Community Centre in which Swallownest Health Centre is based have closed.  We need to reduce footfall and will be undertaking as much as we can via a telephone consultation. We need to prioritise urgent and essential over routine care during this difficult time. This may mean that some appointments will be cancelled. Patients with existing pre-booked appointment will be contacted prior to their appointment.

We are not alone in our decision; many other surgeries have made similar changes.

Please can we make a plea to you not to call the Health Centre if it is not essential. We have a limited amount of phone lines and our clinicians need these to be able to contact patients.

We are only allowing people in who have been screened for an appointment or have been invited in by a clinician. Please note that you will need to press the button on the door entry system. Please can we ask that you attend alone. Relatives/friends will be asked not to enter the building wherever possible.

Please can you kindly help us by sharing this information with family and friends who may not be aware.

Please see the information below and how it may affect you:-

Prescription requests: We are encouraging patients to sign up online via the Rotherham Health App so that these can be completed electronically. https://rotherhamhealthapp.com/splash

If you still have paper prescriptions, please write your nominated pharmacy and your up to date mobile number on the back. Please note that the box has been relocated to the inner door for access. Please provide your own hand gel as we have limited supplies.

Prescription collections: Any prescriptions we already have we will allow collection, all new requests will only be sent directly to the pharmacy.

New registrations: Please download forms from our website online and send them via the website.

Fit (Sick) Notes: Please follow Government guidance regarding this https://www.nhs.uk/common-health-questions/caring-carers-and-long-term-conditions/when-do-i-need-a-fit-note/

We will continue to update our webpage and social media platforms with any further updates

Please refer to the following link for up to date information on coronavirus https://www.nhs.uk/conditions/coronavirus-covid-19/

Please note we do not have the resources to respond to any questions via our Social Media Platforms.

Thank you for your support and understanding.

Stay safe.

Swallownest Health Centre.