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Repeat Prescriptions

We require 48 working hours to prepare a repeat prescription, so please place your order well before your existing medicines are used up.

multicolour_pillsWhen requesting a repeat prescription, please make it quite clear which medicines you require.Leave details of your request in the prescriptions box at the bottom of the stairs, or post them to us. If you want us to post your prescription to you, please provide a stamped addressed envelope.

Alternatively you can order online by following the link at the top of this page. First time users are required to call in person at reception with appropriate identification (photo identification plus a document with name and address e.g. bank statement but not utility bills) to complete a simple registration.

You can also place an order at any time by telephone by following the procedure outlined below:

As of the 1st April 2017 we NO LONGER accept any repeat prescription requests from community pharmacies on behalf of patients. Patients (or their carer, nominated family member/friend) must order repeat prescriptions directly from the GP practice themselves. Collection of prescriptions from GP practices by community pharmacies on behalf of patients will not be affected.

 

The 27 practices who have made or are making this change, with the full support of NHS Rotherham CCG, have carefully considered all options, engaged extensively with key stakeholders (patients, carers, patient participation groups and voluntary groups) and decided to take this action to reduce medicine waste.

 

Changes to the way you order prescriptions

How to Access the Telephone Order Service

Telephone the designated answerphone service number 01709 254146 (24 hours) or 01709 254254 and select Option 3

Please do not request prescriptions when telephoning the practice by way of the usual number. Any requests not made on the designated telephone line will be refused.

You will be asked to provide your full name and date of birth together with the name(s) of the medicines you are ordering. You need to have your repeat prescription re-order form available when you telephone. Please order the items you need in the same order that they appear on this form.

Your request will be processed and will be available within 48 working hours.

Important Information

Any items not on your repeat prescription re-order form cannot be ordered using the telephone service or the On-Line ordering service.

If the number is engaged when you ring, please try again on the same number. Requests for prescriptions will not be accepted on any other line. The designated telephone line is for the ordering of repeat prescriptions only, no other services will be available when using this line.

Medication Reviews

Patients on repeat medication will have their medication reviewed at least once a year. This may result in a message asking you to see a GP or a nurse. Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.

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