We require 48 working hours to prepare a repeat prescription, so please place your order well before your existing medicines are used up.
After many years of accepting repeat prescriptions over the telephone, we have taken the difficult decision to terminate this service from Friday 13th July 2018.
We are advised by NHS England to encourage patients to sign up to online access. The evidence for the benefits of online interactions between patients and their GP's continues to grow, the key benefits amongst many others being:
- Improved access to patient care
- Increased patient satisfaction overall
- Improved communication between patients and practices
- Reduction of DNA's
- Reduced travel for patients
- Reduced administration workload for practice staff
The most important reason for this decision is safety. We are getting increasing numbers of inconsistencies between what the patient says they have ordered and what has been requested by the medical receptionists.
The Practice is getting busier and busier with more people on repeat medication for ever increasing complex conditions. We made the difficult decision to stop the taking of prescriptions over the telephone so as to minimise the risk of a potential error causing a significant event. We hope in making this change it will free up our phone lines for patients contacting us for other urgent or important queries and also allow our medical receptionists to process repeat prescription requests.
We understand that this might not be popular with some patients but we hope that you will understand that your safety is of paramount importance.
When requesting a repeat prescription, please make it quite clear which medicines you require. Leave details of your request in the prescriptions box at the bottom of the stairs, or post them to us. If you want us to post your prescription to you, please provide a stamped addressed envelope.
Alternatively you can order online by following the link at the top of this page. First time users are required to call in person at reception with appropriate identification (photo identification plus a document with name and address e.g. bank statement but not utility bills) to complete a simple registration.
Repeat Prescription requests from Community Pharmacies
As of the 1st April 2017 we NO LONGER accept any repeat prescription requests from community pharmacies on behalf of patients. Patients (or their carer, nominated family member/friend) must order repeat prescriptions directly from the GP practice themselves. Collection of prescriptions from GP practices by community pharmacies on behalf of patients will not be affected.
The 27 practices who have made or are making this change, with the full support of NHS Rotherham CCG, have carefully considered all options, engaged extensively with key stakeholders (patients, carers, patient participation groups and voluntary groups) and decided to take this action to reduce medicine waste.
Patients on repeat medication will have their medication reviewed at least once a year. This may result in a message asking you to see a GP or a nurse. Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.