Worksop Road, Swallownest, Sheffield, S26 4WDTel: 0114 433 3888
DUE TO A BROADBAND ISSUE IN THE AREA OUR TELEPHONE LINES ARE DOWN. BT ARE WORKING ON THE PROBLEM AND HOPEFULLY WILL BE BACK UP & RUNNING SHORTLY. IN AN EMERGENCY PLEASE CALL 999 OR 111 FOR ADVICE.
Saturday and Sunday Hub Access
If you are unable to attend weekday appointments during our core hours, you can book to see a GP at one of our Saturday Hubs (Dinnington, Broom Lane Medical Centre and Magna Surgery) Monday to Friday between 18:30 and 20:00. Appointments within the hubs are also available on Saturdays and Sundays. If you wish to book one of these, please contact the surgery and speak to a member of staff. When booking the appointment a member of staff will ask you the following questions:-
Please note that these appointments are not available to book via the practice online service.
What is a PPG?A Patient Participation Group (PPG) is a patient led group of volunteers who meet regularly. It is a forum to work together with their GP practice to help plan and improve services, offering a patients or carers views on the health services available to them.
What a PPG is not!The PPG is not a forum to deal with personal medical issues and complaints.Any individual concerns should be taken to the Practice Manager.Personal medical issues should be discussed with the doctor or nurse who is treating that patient, and not discussed at meetings.PPG/VPPG members should not provide any medical advice to other patients.Ground rules, and codes of contact should clearly state how these issues can be handled during meetings.
The purpose of a PPG is to:- Give patients and practice staff the opportunity to meet and discuss topics of shared interest, acting as a ‘critical friend’ Support patients to get involved, and to make suggestions about the services they receive Constructively consider issues and to monitor themes that emerge from patient feedback. This could be from comments, complaints, surveys; online forums and the Friends and Family Test feedback. Contribute to action plans and support improvements Support health awareness, patient education, activities and campaigns, such as healthy eating or flu vaccination events Help the practice reach out to less heard parts of the practice populationAs each PPG develops, they will decide together what they want to do, and each will of course be different.PPGs can be incredibly helpful in developing, designing and carrying out patient surveys; supporting events; and checking that patient information is understandable, both in leaflets and on the website.
Who?A PPG is open to every patient registered with the practice; this is the only membership requirement.
We meet every 2-3 months for an hour to discuss. If you would like to come along to the meeting, or if you have any questions please contact the surgery on 0114 4333888 or email ROCCG.email@example.com Please refer to the meeting notes for dates of the next and future meetings.
We would like to know how we can improve our service to you and how you perceive our surgery and staff.
To help us with this, the practice has set up a patient representation group so that you can have your say. We will ask the members of this representative group some questions from time to time, such as what you think about our opening times or the quality of the care or service you received. We will meet you on a monthly basis and keep our surveys succinct so it shouldn’t take too much of your time.
We aim to gather a group of patients from as broad a spectrum as possible to get a truly representative sample. We need young people, workers, retirees, people with long term conditions and people from non-British ethnic groups.
If you are happy for us to contact you occasionally please click the link below to open the sign-up form and complete all the fields.
Complete the Patient Group Sign-up Form Online
If you prefer, you can download the sign up form as a pdf document, print it out, complete it and return it to the practice.
Download the pdf version of our sign up form
We will be in touch shortly after we receive your form. Please note that no medical information or questions will be responded to.
Many thanks for your assistance
The information you supply us will be used lawfully, in accordance with the Data Protection Act 1998. The Data Protection Act 1998 gives you the right to know what information is held about you and sets out rules to make sure that this information is handled properly.
Annual Report March 2015.docx
Patient Participation Group Report 2013/14
The Group was formed in 2011/2012 and currently consists of a Chair Person and 7 patient members who regularly attend monthly meetings. There are 6 female members and 2 male members at this time. The meetings are also attended by Dr Davies and the Practice Manager, Stephen Carr, who have no voting rights. The group is open to new members, especially from the under 40 age group and steps have been taken to encourage more participation from this group of patients by advertising in the Parish magazine, displaying posters in the practice waiting areas and publicising the group on our practice website. Members of the group have also been actively trying to engage with members of the community by manning a stall at the 2013 Aston Summer Fayre and also by personally handing out the Patient Survey forms in the Health Centre.
It was agreed between the group and the practice in 2012/13 that a new and improved Practice website with the facility to order prescriptions and make appointments on-line would be commissioned. This was completed and the new website was available from March 2013. On-line repeat prescribing was made available shortly afterwards and since the start of December 2013 a number of GP appointments have been available to book using the on-line facility. The practice has been actively promoting these on-line services and we have at present around 5% of patients registered to use the service. We hope this number will continue to grow.
The content of the 2013/14 Patient Survey was agreed at meetings of the group during March, April and May and the questionnaire was produced and handed out by members of the Patient Group in the surgery to patients attending during October, November and December 2013. Out of approximately 500 questionnaires handed out, 384 where returned complete and the answers used to compile a report which was made available to the group for discussion at the AGM on 24th January 2014. The report can be found by clicking on the link below, and posters setting out the findings of the survey and what we have done or propose to do have been displayed in the waiting areas.
The findings of most interest to the group were that 39% of patients responded that “getting through to the practice on the telephone” was either not very easy or not at all easy. The practice has already taken steps to improve patient experience in this respect by contacting the telephone system supplier who has put together an improved solution. A number of on-line appointments have been made available for patients since December 2013 and the practice is actively advertising the service. It is hoped that using the on-line service will eventually reduce demand on the telephone as patients are able to book and cancel through the facility. The survey revealed that 70% of the patients surveyed have internet access so there is plenty of scope to move demand away from telephones to internet.
25% of those surveyed stated that they had missed an appointment at some time in the past. The group agreed with the practice that this is an area of concern and that action needs to be taken to improve this. It was agreed that the practice would regularly publicise details of DNA rates on the website and through posters and the Information boards in the waiting areas.
Positive findings included the fact that 90% of patients surveyed would definitely recommend the practice to anyone moving into the area, 77% were able to book a routine appointment more than 2 working days ahead and 65% were able to make an appointment the same day or within the next 2 working days.
Practice Opening Hours – Swallownest Health Centre opening hours can be found on this website and in the “Practice Guide to Services” which was jointly compiled and approved by the Patient Group and the practice and on posters in the practice waiting areas. A copy of the Guide to Services can be requested at reception.
The practice opening hours are currently Monday to Friday – 08.30 to 18.30.
A number of GP appointments are available under our extended hour’s service on Monday evenings between 18.30 and 20.30. The GPs’ work these extended hours on a rota basis. These appointments can be booked via the practice reception either in person or by telephone, or online through this website.
On-Line appointments have been available since the beginning of December 2013 and registering for this service simply requires patients to enquire at reception, producing some form of photographic identification.
Identification is important to ensure strict patient confidentiality as using this service allows patients to see details of past and future appointments as well as ordering and viewing details of repeat prescriptions.
31 January 2014
PPG Minutes 150219
PPG Minutes 301118
PPG Minutes 070918
PPG Minutes 290618
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